Choose the plan that's right for you Feel secure in your purchase with AppSumo's 60 day money-back guarantee.
Executive summary
AppSumo generally offers a 60-day money-back guarantee on most Marketplace deals, giving buyers a broad safety net to try software and courses risk-free [1] [2] [3]. That protection has important limits—some listings (notably certain digital downloads) are non-refundable, refund periods can be shorter than 60 days for specific deals, and AppSumo reserves the right to update guarantee terms [2] [3] [1].
1. Know what the 60-day promise actually covers
Most products listed on AppSumo’s Marketplace are fully refundable for any reason within 60 days of purchase under the platform’s standard money-back policy, but eligibility varies by listing and the Deal Terms shown on each product page determine the precise window and exceptions [1] [2] [4]. Some deals explicitly state shorter refund periods (for example, 30 days) and certain product types—like some digital downloads—may be set as non-refundable, so “60 days” is the common default but not an absolute universal rule [2] [3].
2. How to actually get that refund—and what happens next
Refunds are processed through the AppSumo account interface and are final: once a refund is completed the customer’s access to the tool is deactivated and the money leaves AppSumo’s account, with bank posting times varying depending on the payment method [5] [2]. AppSumo processes refunds themselves to simplify handling for partners, and the Help Center explains the steps to request a refund through the Products page or refund request flow [6] [5].
3. The “We Got Your Back” add-on and partner closures
Beyond the basic refund window, AppSumo’s We Got Your Back protection offers extended safeguards in specific scenarios—most notably store credit for eligible AppSumo Plus customers if a Select Product shuts down within 12 months, but customers must notify AppSumo Support within 30 days of the product’s Closure Date to be eligible [1]. This program is conditional, applies only to certain purchases, and is governed by the version of the Guarantee posted on AppSumo’s site, meaning terms can be changed by AppSumo at any time [1].
4. What this means for choosing a plan
Selecting a plan or deal should start with needs alignment: treat the 60-day window as a risk-reduction measure rather than the primary reason to buy; verify the Deal Terms on the product page for refund eligibility, confirm whether a product is refundable (software, plugins, extensions are typically refundable), and factor in whether the partner’s support, roadmap, and integrations meet long-term needs [2] [6]. The marketplace structure also creates an implicit incentive for AppSumo to keep refund policies buyer-friendly to maintain trust, but individual partners may structure products or deal terms that limit refunds, so due diligence is still required [6] [3].
5. Caveats, incentives and the practical reality
AppSumo’s public documentation emphasizes a generous refund ethos—frequent mentions by third-party reviewers and blogs echo the 60-day norm and report that most refunds happen within that timeframe—but independent accounts also note variability by product and occasional exceptions handled case-by-case by AppSumo [7] [8] [9]. From the partner side, AppSumo’s Partner Payments Policy holds partner revenue subject to Net 60 accounting to account for returns, which signals that refunds are an expected and material part of the marketplace economics and that AppSumo balances customer protection against partner payouts [10].