How does Luminance Milano compare to other skincare brands in terms of customer satisfaction?

1. Positive reviews: loyal users and prompt service reports

Multiple Trustpilot pages and a page of positive Trustpilot excerpts show customers saying orders shipped quickly, tracking was useful, and company replies were responsive; some users specifically praised product performance and customer service follow-ups ^{[1] [2] [7]}. Walmart and the brand’s own “Reviews” page contain testimonials from repeat users who say the products work for sensitive or mature skin and that staff provide helpful support, demonstrating a base of satisfied customers and brand advocates ^{[6] [8]}.

2. Complaints: refunds, returns and product authenticity concerns

Complaint sites list a pattern of unresolved refund requests, returned packages said to be “Return to Sender,” and customers reporting long email threads without satisfactory closure — a recurring theme on BBB complaint entries and PissedConsumer reviews ^{[3] [4]}. Several PissedConsumer entries say products received were different from those pictured and described, with buyers alleging packaging matched the brand but the items inside appeared fake or low-quality ^[4].

3. Polarized overall ratings reflect mixed customer satisfaction

Trustpilot listings referenced show both high praise (“great products, great deals, great customer service”) and negative reports, with the platform indicating hundreds of reviewers have posted opinions — a signal that public sentiment is split rather than uniformly positive or negative ^{[1] [7] [2]}. PissedConsumer’s aggregation gives a low average (1.0 out of 5 in one snapshot), while Trustpilot pages feature many positive ratings, demonstrating divergence across platforms and reviewer pools ^{[4] [1]}.

4. Third‑party credibility signals and red flags

ScamAdviser has analyzed the site multiple times and presents a descriptive profile of the brand and tooling for scam checks, which suggests some market scrutiny though it does not itself pronounce the site fraudulent; its presence indicates consumers or monitors have checked Luminance Milano’s legitimacy repeatedly ^[5]. BBB shows the business is not accredited and publishes complaints alongside company responses, a normal friction point for small retailers but one that matters to consumers comparing brands ^{[9] [3]}.

5. How Luminance Milano compares to typical skincare-brand satisfaction patterns

Compared with mainstream cosmetics brands that usually show more consistent ratings across large retail platforms, Luminance Milano’s profile is more mixed: it has vocal fans and repeat buyers but also concentrated complaint clusters about refunds and authenticity on complaint sites — a pattern often seen with smaller or DTC (direct-to-consumer) brands that rely on social ads and third‑party fulfillment ^{[1] [3] [4] [10]}.

6. What the coverage does not tell us (limitations)

Available sources do not provide a standardized net promoter score, representative survey data, or platform‑wide average ratings that would allow precise numerical comparison to other named skincare brands (not found in current reporting). Sources also do not include independent lab testing to validate product formulations or authenticity claims; they are limited to consumer reviews, complaints and the company’s own marketing pages ^{[4] [8] [10]}.

7. Practical takeaways for shoppers

If you value a mix of anecdotal positive experiences and are comfortable buying from smaller or DTC brands, Luminance Milano has many satisfied customers and visible customer-service replies on review platforms ^{[2] [7] [8]}. If reliable returns, clear shipping origin and consistent product authenticity are top priorities, note the unresolved refund complaints and authenticity allegations on BBB and PissedConsumer as warning signals to check payment protection and return policies before purchase ^{[3] [4]}.

Sources cited in text: Trustpilot pages and excerpts ^{[1] [2] [7]}, BBB complaints and business profile ^{[3] [9]}, PissedConsumer summary ^[4], ScamAdviser site check ^[5], Walmart reviews listing ^[6], and the company site/reviews page ^{[8] [10]}.