Were refunds or replacements automated or require proof for rosabella moringa buyers on Amazon?

1. What Rosabella publicly promises: a 90‑day, “no hassle” guarantee

Rosabella’s product and storefront pages explicitly offer a 90‑day satisfaction guarantee and state that customers can return the product within 90 days for a full refund, and tell buyers to contact help@tryrosabella.com to arrange returns, replacements, or refunds ^{[1] [2]}. The brand copy repeatedly uses language such as “no hassle, no questions asked” and “feel better or it’s free,” framing refunds as automatic if customers are unsatisfied ^{[2] [6]}.

2. Evidence that Amazon’s broader return mechanics might differ from brand claims

Amazon’s general policy gives buyers a standard 30‑day return window (with holiday extensions) and offers quick, often returnless refunds for many items — but Amazon policy pages emphasize that third‑party sellers can have exceptions and that seller‑specific processes vary ^[7]. Available sources do not state how Rosabella’s 90‑day guarantee is implemented specifically for purchases made through Amazon’s marketplace (not found in current reporting).

3. Customer reports contradict the “no questions asked” pitch

Multiple Trustpilot reviews and independent review posts describe customers receiving unexpected auto‑shipments, struggling to cancel subscriptions, being repeatedly charged, or being unable to obtain clear returns or refunds despite the advertised guarantee ^{[3] [4]}. A consumer review site also describes being charged extra shipping and being offered a partial refund while being told to keep the product — a resolution at odds with the brand’s full‑refund promise ^[5].

4. Subscription/auto‑ship problems are a recurring complaint

Reviewers specifically complain they were placed on auto‑ship or subscription plans without clear consent and then found it “impossible to cancel” — these complaints center on ongoing charges rather than a single one‑time purchase return ^[4]. JustAnswer guidance and user examples advise contacting Rosabella support to cancel subscriptions and dispute card charges if the company continues to bill ^[8]. That suggests many disputes are about subscription billing mechanics, separate from the advertised product‑return policy ^[8].

5. What the sources say about proof requirements or automated refunds

Rosabella’s consumer‑facing pages claim a simple return/refund process but do not spell out whether Amazon buyers need to provide photographic evidence, proof of damage, or other documentation ^{[1] [2]}. Trustpilot and other consumer complaints document delays, unclear email replies, and cases where refunds were not honored promptly — implying that in practice refunds sometimes required persistence or additional interaction, though the exact proof requested is not described in the reporting ^{[3] [4] [5]}. Amazon’s general return guidance indicates many refunds can be automated depending on the seller and the item, but the sources do not confirm whether Rosabella uses Amazon’s automated returnless‑refund options for its listings (p1_s10; not found in current reporting).

6. Competing explanations and possible motivations

Rosabella’s marketing motive is clear: promote trial by minimizing perceived purchase risk with a broad 90‑day guarantee ^[2]. Customer complaints could reflect failures in the company’s subscription‑management systems, third‑party seller listings on Amazon, or isolated poor customer‑service responses; the sources provide both positive accounts of quick refunds and many negative reports ^[3]. Trustpilot reviews include both customers who say refunds were handled quickly and those who say they were ignored — indicating inconsistent execution rather than a uniform company policy ^[3].

7. Practical takeaways for prospective buyers

If you buy Rosabella Moringa on Amazon, expect the company to advertise a 90‑day refund policy and to direct refund requests to their support channels ^{[1] [2]}. But prepare for the possibility you may need to: confirm whether your Amazon purchase is a one‑time order or an auto‑ship subscription, document communications with seller support, and escalate to Amazon or your card issuer if charges continue — because multiple reviewers reported subscription charges and difficulty cancelling despite the published guarantee ^{[4] [8] [3]}.

Limitations: Sources provided do not include Rosabella’s Amazon‑specific return workflow or any internal company records, and they do not quote a Rosabella representative explaining the discrepancies. Available reporting does not specify whether Amazon purchases are eligible for immediate automated refunds or what specific proof Rosabella requests for refund claims (not found in current reporting).