Did Amazon issue refunds or replacements for Rosabella Moringa customers in 2024?
Executive summary
Available sources show Rosabella’s own websites and product pages offered a 90‑day “satisfaction guarantee” promising returns, replacements or full refunds if customers contacted help@tryrosabella.com within 90 days [1] [2] [3]. Third‑party customer reviews are mixed: some reviewers report quick refunds and good service, while others describe recurring charges, difficulty cancelling autoship and trouble obtaining refunds [4] [5].
1. What Rosabella’s policy promised: a 90‑day refund or replacement window
Rosabella’s marketing and product pages repeatedly state that customers may “reach out within 90 days” to request a return, replacement or full refund and that the company will “issue a full refund of your purchase price” if not satisfied [2] [3] [1]. The company’s return and refund policy pages reiterate return conditions and emphasize satisfaction guarantees [6] [2].
2. Where Amazon fits — available sources do not mention Amazon refunds or replacements in 2024
The dataset you provided contains no mention of Amazon handling Rosabella Moringa returns, refunds, or replacements in 2024. Available sources do not mention Amazon as a seller or as having issued refunds or replacements for Rosabella customers (not found in current reporting).
3. What customers actually reported to reviewers: mixed experiences
Trustpilot reviews for tryrosabella.com and rosabella.com show sharply divided experiences: some reviewers said they “were able to get a refund very quickly” and praised responsive staff, while others alleged automated shipments, inability to cancel autoship, repeated charges and difficulty obtaining refunds despite the advertised guarantee [4] [5].
4. Common customer complaints: autoshiping and cancellation friction
Multiple complaint snippets allege that purchases converted into subscriptions or auto‑ship orders and that cancelling those recurring charges was difficult; reviewers say emails were vague or requests to stop shipments were ignored, which prevented refunds in some cases [5] [4]. JustAnswer posts advise customers to contact Rosabella support to cancel subscriptions and request refunds and, if problems persist, to dispute charges with card issuers [7] [8].
5. Rosabella’s customer service channel and corporate contact info
Rosabella lists help@tryrosabella.com as the contact for returns within the 90‑day guarantee and gives Ambrosia Brands LLC (Cheyenne, WY) as the business address and support hours [2] [9]. Their product pages explicitly instruct customers to email that address to arrange returns, replacements or refunds [2] [3].
6. How to reconcile the policy vs. the complaints — competing explanations
Rosabella’s public promise (90‑day refund/return/replacement) is clear on company pages [2] [1]. The Trustpilot and forum reports show some customers who successfully received refunds and others who say the guarantee was not honored or that subscription mechanics blocked refunds [4] [5]. This pattern is consistent with two competing possibilities in the sources: the company does process refunds for some customers, but subscription/auto‑ship enrollment and customer‑service friction created unresolved disputes for others [2] [4] [5].
7. Practical next steps for consumers based on what sources show
If you bought Rosabella direct, email help@tryrosabella.com within 90 days as the product pages instruct to request a return, replacement or refund [2] [3]. If you face recurring charges you did not authorize, JustAnswer guidance in the samples recommends contacting Rosabella support to cancel and, if unsuccessful, disputing charges via your card issuer [8] [7]. If you purchased from a third party such as Amazon (not mentioned in current reporting), check your Amazon order page and Amazon’s return policy — available sources do not document Amazon’s role here (not found in current reporting).
8. Limitations and what reporting does not say
These sources do not provide a comprehensive, independently audited account of how many refunds or replacements Rosabella or Amazon issued in 2024. There is no documentation in the provided material of Amazon processing Rosabella returns or of corporate statements confirming volume or timelines of refunds in 2024 (not found in current reporting). The evidence here is company policy pages plus anecdotal customer reviews — clear statements of policy exist [2] [1] while user experience is mixed [4] [5].
If you want, I can (A) search specifically for Amazon listings or Amazon customer-service actions related to Rosabella in 2024, or (B) compile timelines from the Trustpilot reviews to show frequency and types of complaints. Which would help you next?