What specific complaints are filed against Neurocept in full on the BBB Scam Tracker?
Executive summary
The BBB Scam Tracker entry and related BBB/consumer-review pages collect complaints alleging Neurocept is a deceptive supplement operation that used convincing AI-generated endorsements, charged customers for multiple bottles, sent unexpected shipments, and left buyers unable to obtain refunds or reliable customer service [1] [2] [3]. Reporting available in the provided sources is fragmentary (snippets only), so the following reconstructs the specific complaints visible in those snippets and notes what cannot be confirmed without the full BBB record [1].
1. Complaint text captured on BBB Scam Tracker: purchaser says AI-generated lies and unexpected charge
The Scam Tracker snippet records a consumer who says they were “sucked into presentation about dementia help” and that the marketing “turned out to be very convincing AI lies,” after which they made a purchase of six bottles; the buyer then received a text notification that the sender was flagged as a scam phone number [1]. The same entry also describes the purchase producing an unexpected package that the consumer did not want to open or ingest [1].
2. Allegation that product contents were not as advertised — “nothing but caffeine pills”
Within the Scam Tracker snippets a reporter quotes customers saying the delivered bottles may be placebo or low-value pills — “others state nothing but caffeine pills” — framing the complaint as not only deceptive marketing but potential misrepresentation of ingredients [1].
3. Widespread “red flags” in ordering communications and post-sale handling
The BBB snippets emphasize “many warning flags on several sections of email” and that “all points of this transaction have red flags,” indicating the reporter observed multiple procedural or communication irregularities during the sale and follow-up [1]. Parallel consumer reviews on Trustpilot echo operational complaints: customers report unreturned emails, calling into voicemail, and difficulty securing refunds unless a return-tracking number is provided [2].
4. Accusations of fake celebrity/doctor endorsements and calls for enforcement
Trustpilot excerpts show reviewers alleging Neurocept used falsified endorsements — specifically naming AI-based misuse of public figures (Dr. Gupta and Tom Hanks) in marketing — and some reviewers explicitly call the operation a “scam” and urge immediate shutdown [2]. The BBB business profile similarly carries quotes from customers stating “This company is a scam. Do NOT order,” which amplifies consumer distrust on those pages [3].
5. Reported delivery and merchant-intermediary confusion (third-party shippers and ambiguous company contacts)
Trustpilot snippets include packing and shipper details that customers posted (Endurox Prime address, third-party CartPanda delivery, contact phone and email strings), suggesting buyers received confusing or inconsistent merchant information that contributed to their complaints [2]. The Scam Tracker and BBB pages do not supply a verified company response in the provided snippets [1] [3].
6. Context on BBB Scam Tracker’s purpose and limits of available excerpts
BBB Scam Tracker is a public database intended to collect consumer reports and share them with agencies; its interface allows searching and viewing user-submitted scams, but the content available here is only snippet captures from the entries and affiliated BBB business profile pages, not the full complaint record [4] [5]. The sources provided are therefore sufficient to list the allegations visible in those snippets but do not permit reproduction of the full texts in their entirety as filed on the BBB site [1].
7. What the evidence does and does not prove right now
The assembled snippets consistently describe: (a) AI-misleading marketing and fake endorsements; (b) an order for multiple bottles and an unexpected delivery; (c) claims that the pills were essentially caffeine or ineffective; and (d) customer-service and refund obstacles — all documented in the Scam Tracker and consumer-review snippets cited above [1] [2] [3]. What cannot be confirmed from the provided material is the complete, verbatim BBB complaint text, whether BBB has attached additional notes or company responses to that complaint, or whether any regulatory action has been taken; those specifics require accessing the full BBB record directly [1] [4] [5].