How can I dispute charges or cancel a Morning Kick subscription safely?
Executive summary
A clear path exists: first confirm the exact subscription terms and any refund window on Roundhouse Provisions’ Morning Kick pages, then cancel the membership through the channel the company specifies and document everything, and — if unauthorised or recurring charges continue — file a dispute with the card issuer while preserving proof (emails, screenshots, order numbers). The company’s published Terms say the subscription bills roughly every 30 days and may be cancelled at any time without early-termination fees, and independent reviews and consumer guides recommend both using the vendor’s refund policy and disputing charges with the card company if necessary [1] [2] [3].
1. Know the contract before acting: read the Morning Kick terms
Morning Kick’s membership terms published by Roundhouse Provisions state the product is a monthly membership billed about every 30 days and that members are “free to cancel . . . at any time without penalty or early cancellation fees,” while confirmation and contact details are sent or available via the site (phone and email listed) — this is the baseline for any cancellation or dispute claim [1].
2. Cancel through the vendor and demand written confirmation
The cleanest path is to cancel through the method the vendor provides (account settings, customer support phone or email) and obtain an immediate, written cancellation confirmation (email or screenshot), because reviews repeatedly advise cancelling the subscription directly to prevent further billing and the site promises a cancellation option [1] [4]. If the site offers a 90-day money-back guarantee for direct purchases, follow their return instructions to preserve eligibility for a refund [2] [3].
3. Document everything — timestamps, screenshots, and shipment/return receipts
Multiple consumer guides and dispute recommendations stress collecting order confirmations, bank statements, screenshots of subscription checkboxes, and any customer-support correspondence to build a record for refunds or chargeback claims; this evidence is critical if the company is unresponsive or denies a refund [3] [4].
4. Use the vendor’s refund policy first, then escalate to the card issuer
If a refund is permitted under Roundhouse’s published guarantee (e.g., the 90-day/100% claims for purchases from the official site), initiate that process immediately and keep tracking numbers for jar returns if required; independent reviews recommend pursuing the vendor refund before a chargeback because many issuers favor documented vendor remedies [2] [3] [4].
5. When to file a dispute with the card issuer and how to package it
When charges are recurring despite cancellation, were not clearly disclosed, or the vendor fails to respond, consumer reviews explicitly recommend filing a dispute with the card provider and including all supporting documents (screenshots, emails, transaction history); some advisories suggest cancelling the card to avoid further charges if immediate vendor cancellation is impossible [3]. Many card networks and issuers also require timely disputes — any specific timing requirement in other service terms (e.g., 30 days in a separate platform’s terms) underscores the need to act promptly and check the card issuer’s own dispute window [5].
6. Beware of real-world friction: complaints and nonresponse risks
Public complaint records to the BBB show customers reporting unexpected recurring shipments and difficulty getting responses from the business, with the BBB noting failures to respond in some complaints; these patterns should shape expectations and the urgency of documenting interactions and escalating to the card issuer if the vendor is unresponsive [6].
7. Practical next steps and alternative routes
Start by logging into the Morning Kick account or using the vendor contact info in the terms to cancel and request a refund per their stated policy, keep meticulous records of every step, allow the vendor to process returns under their 90-day guarantee where applicable, and if the vendor stalls or charges continue, file a dispute with the card issuer immediately attaching the documented evidence — consider cancelling the payment card only after weighing the inconvenience of replacing it and confirming other subscriptions tied to that card [1] [2] [3] [4].