How many Better Business Bureau complaints has Gundry received and what are their main themes?
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Executive summary
The Better Business Bureau (BBB) profile for Gundry MD lists multiple consumer complaints and reviews but the exact total number of formal complaints on the BBB page is not stated explicitly in the provided sources; the profile shows complaint examples, responses and consumer reviews and notes the business has been BBB‑accredited since October 12, 2016 [1]. The themes visible in the available BBB material and related consumer sites cluster around product efficacy claims, refund and returns disputes, aggressive marketing/ads, and customer service or order‑fulfillment problems [2] [3] [4].
1. What the BBB pages actually show — quantity vs. texture
The Gundry MD BBB profile includes complaint pages, customer reviews and a business details page, but none of the supplied snippets spells out a single, definitive count of BBB complaints in the excerpts provided here — the profile instead presents individual complaint excerpts and review entries [1]. The complaints page contains multiple entries showing different outcomes (business response accepted/not accepted, business failed to respond) and specific recent incidents cited by consumers (for example, a disputed purchase of “ultimate K2 tablets” on October 8, 2025) [3]. Available sources do not mention a single total number of BBB complaints in the provided reporting.
2. Main complaint themes on the BBB profile — what consumers are saying
Across the BBB complaint and review snippets, four repeating themes emerge: (A) dissatisfaction with product effectiveness — reviews calling products “snake oil” and saying claimed benefits were not realized [2]; (B) refunds and guarantee disputes — customers reporting difficulties getting refunds and being told orders were outside money‑back windows [3]; (C) order fulfillment and billing problems — complaints about not receiving products or needing to file bank disputes appear in other customer review platforms and are reflected in user narratives [4]; and (D) marketing practices and ads — consumers complain about intrusive or misleading advertising tied to purchases [3]. Each of these themes appears in the supplied BBB snippets or related review excerpts [2] [3] [4].
3. How Gundry MD responds on the BBB pages — disputed, addressed, or no response
The BBB excerpts show a range of business responses: some complaints were addressed by the company though the consumer didn’t accept the response or didn’t notify the BBB of satisfaction; some disputes list the business failed to respond; and some entries note BBB was unable to locate the business for resolution [3]. The BBB profile itself stresses that the nature of complaints and a firm’s responses are often more revealing than headline counts [1].
4. Outside context from other consumer sites — similar patterns, different formats
Sitejabber and other review aggregators show a broader stream of negative customer narratives — for example, many reviews cite refunds deducted for return shipping, delayed refunds, “ripped off” claims, and low aggregate star ratings (2.8 stars, 868 reviews) tied to refund and fulfillment complaints [4]. These outside reviews echo the BBB themes of refund disputes and perceived poor customer service and add specific user allegations about chargebacks and lost orders [4].
5. Competing perspectives and limitations of the available reporting
The supplied sources contain sharp consumer criticism (calling products “snake oil”) and detailed transaction grievances [2] [4], while the BBB entries also document that the business sometimes responds and has been accredited since 2016 [1]. Important limitations: the excerpts do not provide a precise, up‑to‑date complaint tally; they do not include Gundry MD’s full responses or any independent verification of product efficacy; and third‑party review sites may reflect a self‑selected sample of dissatisfied customers [1] [4]. Available sources do not mention Gundry MD’s full explanation for product claims or any peer‑reviewed evidence supporting efficacy.
6. What a reader should take away
Publicly visible complaints cluster around refunds/returns, order fulfillment, marketing practices and disputed product claims across the BBB profile and consumer review sites [3] [2] [4]. Because the provided sources do not state a single aggregate complaint number on the BBB page here, readers seeking an exact count should consult the live BBB Gundry MD complaints page for an updated total and review the company’s complete responses archived there [3] [1].