How to cancel Burn Peak membership

Executive summary — clear steps, messy reality

Cancelling a BurnPeak subscription on paper begins with contacting the company’s customer support and following the refund/return instructions on its site, but independent reports warn that support can be slow or unresponsive and that some consumers have needed bank chargebacks to stop recurring charges ^{[1] [2] [3]}. The evidence in available reporting is mixed: BurnPeak’s own pages advertise money‑back guarantees and a clear refund process, while review sites and consumer‑advice blogs document frequent disputes and escalation to banks or regulators ^{[1] [4] [2] [3]}.

1. What “cancel” usually means for BurnPeak subscriptions — read the policy first

BurnPeak’s official pages instruct customers to contact customer support to request refunds and returns, provide a P.O. Box for returns, and state that refunds typically take 5–10 business days to appear after processing; the site also advertises long trial/guarantee windows (a 180‑day trial is listed on one page and a 60‑day money‑back promise appears on another), so the formal cancellation and refund route is to email support@burnpaek.com with “Refund Request” in the subject and follow their return registration process ^{[1] [4]}.

2. Practical first steps to cancel and request a refund

Follow the company’s stated path: email support@burnpaek.com with “Refund Request” and any order details, register the return before shipping to the P.O. Box provided, keep proof of the email and tracking, and expect an email confirmation when a refund is processed with 5–10 business days for the credit to show on a statement ^[1]. Because the site’s messaging is not fully internally consistent about guarantee length, preserve screenshots of the guarantee language that applied at purchase and the dates, in case of dispute ^{[1] [4]}.

3. When the company doesn’t cooperate — documented consumer experiences

Multiple consumer reviews collected on Trustpilot and other forums allege difficulty obtaining timely refunds and cancelling recurring charges, with users reporting months of chasing support and unauthorized monthly charges in some cases, which suggests escalation may be necessary if the company fails to act on a written refund/cancellation request ^[2]. The Better Business Bureau profile shows the company is responding to prior complaints, underscoring that third‑party complaint channels are in active use by consumers ^[5].

4. Escalation: chargebacks, payment provider disputes, and public complaints

Independent consumer‑advice reporting recommends contacting the bank or credit card issuer immediately to dispute recurring charges and request a stop or chargeback if the merchant is unresponsive or refuses the refund; several guides assert that bank‑level action is among the most effective remedies for problematic BurnPeak transactions ^[3]. Consumers are also advised to file complaints with the BBB and post factual accounts on review platforms to create a public record and help others researching the brand ^{[5] [3]}.

5. What this reporting does not prove — limits of the record

The available sources show the company’s stated refund procedures (email support and register returns) and multiple customer accounts of trouble, but there is no single authoritative public record here that quantifies how often refunds succeed versus fail or the company’s internal cancellation timelines; reporting cannot conclusively declare every complaint representative of typical outcomes and cannot verify individual purchase histories beyond these accounts ^{[1] [2] [3]}.

6. Bottom line — recommended playbook

Start with the company’s process: email support@burnpaek.com with “Refund Request,” register any return before shipping to the P.O. Box listed, preserve all receipts/screenshots, and wait for the confirmation email and the 5–10 business‑day posting window described by the company ^[1]. If the company does not respond or billing continues, immediately contact the bank/payment provider to dispute charges and consider filing formal complaints with the BBB and posting factual reviews to document the issue ^{[3] [5] [2]}.