How do I start a return with Lipomax online vs by phone?
Executive summary
Lipomax’s official pages advertise a 60–90 day money‑back guarantee and say customers can request returns by email or phone [1] [2] [3]. Independent reports and multiple consumer complaints say emails go undeliverable, phone lines don’t respond, refunds are delayed or refused, and some victims were instructed to follow complex RMA procedures that blocked refunds [4] [5] [6].
1. How the company says you can start a return — the “official” route
Lipomax marketing and several official-looking sites state a clear money‑back promise (60–90 days depending on the site) and instruct customers to contact customer service by email or phone to request a refund or return [1] [2] [3]. Those pages frame returns as simple: request within the stated window and the company will accept opened or sealed bottles for a full refund [1].
2. What consumers report actually happens when they try to use that route
Multiple consumer complaints collected by the BBB and help forums describe a different reality: emails bounce or go unanswered and phone calls are not returned, leaving buyers unable to reach the support channels listed on the product sites [4] [5]. Users report being asked to fill forms and provide an RMA number they did not have, and being told the return would be rejected if procedures weren’t followed exactly [5].
3. Practical contrast: “Online” vs “By phone” based on available reporting
Available reporting indicates the nominal difference (email/website form vs phone call) matters little in practice because both channels frequently fail. Official sites tell customers to email support@LipoMax (or similar) and to call customer service, but third‑party reports show both email addresses returning undeliverable and phone lines not responding [1] [2] [4]. In short: the company’s preferred channels are the same ones consumers say often don’t work [4].
4. Evidence of more burdensome return requirements
Some complaint records say the company required specific paperwork, a packing slip, or an RMA to be eligible for refunds; victims who lacked those documents say their refund requests were denied [5]. Other advisers on consumer help sites recommend keeping USPS tracking receipts and proof of shipment when returning Lipomax, implying disputes often hinge on delivery evidence [7] [8].
5. What consumer‑advocate sources recommend when the official channels fail
Independent analysts and security sites that reviewed Lipomax-related schemes say refunds are rarely honored and that customers’ best practical recourse may be to dispute the charge with their card issuer or payment processor if the company won’t cooperate [6]. JustAnswer experts also suggest filing complaints with state consumer protection agencies and keeping tracking receipts when returning product [9] [7].
6. Conflicting narratives and why they matter
There is a clear split: company sites promote generous, easy return policies (60–90 days, no-questions-asked) while consumer reports and scam trackers describe nonresponsive support and denied refunds (p1_s5; [2] versus [4]; [5]; p2_s3). The discrepancy could reflect a legitimate business with poor customer support or an intentionally deceptive operation; available sources do not settle which is true.
7. Recommended step-by-step if you’re about to start a return
Based on the documented failures and the company’s stated process, first follow the official instructions on the packaging or website (email or phone) and document every contact attempt [1] [3]. If you ship the product back, use a trackable method and save receipts and delivery confirmation [7] [8]. If official channels fail or you’re asked for unattainable RMA paperwork, open a dispute with your payment provider and lodge complaints with the BBB or your state consumer protection office [6] [9].
8. Limitations and open questions to keep in mind
Reporting in the available sources is mixed and largely anecdotal: company websites make explicit promises while consumer complaint databases and security blogs describe failures and potential scams [1] [2] [4] [6]. Available sources do not provide a verified, company-level response to the complaints, nor do they present audited refund statistics, so final judgment on intentions or overall refund rates is not possible from the current reporting.
Sources cited: Lipomax official pages and refund language [1] [2] [3]; BBB and consumer complaint reports showing undeliverable emails, unreachable phones and denied refunds [4] [5]; advice and troubleshooting from expert help and security blogs including dispute recommendations [7] [9] [6] [8].