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Fact check: What is the contact information for Lipomax customer service?
Executive Summary
Lipomax customer-service contact details are inconsistently reported across available records: a toll-free phone number (888-277-7713) and at least two support emails — support@lipomax.net for refunds and support@lipomax.com for website questions — appear in multiple reports, but the official site pages do not consistently display or confirm those contacts [1] [2] [3]. Independent user reports flag an unreachable email address and mixed responsiveness by phone, indicating practical reliability issues despite contact details being published in some places [1].
1. What different sources actually claim about Lipomax contact details
Multiple document extracts converge on a small set of contact points: a toll-free phone number (888-277-7713) and at least two support emails are cited by customers and site content. The BBB report cites the phone number and notes an email that “was unable to receive mail,” signaling operational problems [1]. A product/affiliate page and a separate website extract list the same phone number and provide support@lipomax.net for refund requests and support@lipomax.com for website questions, plus a physical returns mailing address in one extract [1] [2]. These claims are repeated but not uniformly evidenced on the site landing pages [3].
2. Where the official Lipomax site confirms — and where it stays silent
The Lipomax official site repeatedly displays a “Contact Us” link or section on product pages, but the visible content provided in available captures does not consistently list a phone number or email on the publicly surfaced pages, creating ambiguity between navigation links and explicit contact data [3]. The site text emphasizes guarantees and secure checkout, suggesting customer-support policies exist, yet the direct contact details appear absent from the fragments supplied. This inconsistency elevates reliance on third-party reports and saved pages that show explicit addresses [1] [2].
3. Consumer-reported experiences that affect trust
A consumer complaint recorded with the BBB describes using [4] 277-7713 and encountering an email address that could not receive incoming messages, which the complainant said created obstacles to a return. That report explicitly ties the phone number and email to an attempted customer-service interaction and notes service friction [1]. Independent site extracts corroborate the same phone number and provide refund-specific email guidance, but the BBB user experience demonstrates that published contacts may not function as intended in practice [1].
4. Documented refund and returns procedure details reported by some pages
One site copy supplies procedural details: it instructs customers to email support@lipomax.net for refunds and support@lipomax.com for website questions, and includes a mailing address for returns, implying a formalized returns process [2]. That level of specificity suggests an organized support workflow; however, the presence of multiple support emails introduces potential routing confusion and a higher chance of misdelivered messages if domains are not maintained. The existence of a 60-day guarantee and secured checkout language further indicates a commitment to post-sale service on promotional materials [3] [2].
5. Timeline and source reliability — what the dates show
The customer complaint to the BBB is dated August 27, 2025, and another site capture with refund instructions is dated July 20, 2025, indicating the contact claims were circulating in mid–late 2025 [1] [2]. Other site captures noted around September 11, 2025, show the “Contact Us” link but lack explicit data in the visible fragments [5] [3]. The clustering of reports across July–September 2025 supports that the phone number and email addresses were current at least through late summer 2025, but the BBB complaint documents operational failures during that same period [2] [1].
6. Practical guidance based on the documented evidence
Given the documented inconsistencies, the most defensible route is to attempt the toll-free number (888-277-7713) and, in parallel, send copy-secure emails to support@lipomax.net for refund-related matters and support@lipomax.com for website or account questions, while retaining receipts and timestamps of interactions [1] [2]. If email bounces or phone attempts fail, filing a complaint with the BBB or your payment provider is a documented escalation used by at least one consumer; keep records to substantiate any refund disputes [1].
7. What remains unverified and potential motivations to watch for
Key unresolved items include real-time verification that the listed emails accept mail and that the phone line leads to live, responsive support; available fragments show operational gaps but cannot prove present-day status. Promotional pages may minimize published contact details for conversion reasons, while third-party complaint logs aim to highlight consumer harm and can carry adversarial intent; treat marketing, vendor, and complaint sources as serving different agendas when weighing claims [3] [1] [2].