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Fact check: What is the email address for Lipomax customer service regarding returns?
Executive Summary
The available records do not show a verified, official Lipomax customer-service email specifically for returns; consumer complaints and third-party tracking instead surface an email alleged to be fraudulent and a separate Lipco corporate contact that may or may not handle Lipomax returns. The most actionable contact found in the documents is customerservice@lipco.biz (Lipco Headquarters contact), while Better Business Bureau reports indicate a different address used by consumers that was reported as fake [1] [2] [3].
1. Why consumers asked: confusion about a returns email is widespread and documented
Multiple reports and site scans reveal that buyers seeking returns encountered unclear or missing contact details, prompting complaints to consumer-protection channels. A sales page and promotional materials for Lipomax do not plainly list a returns email; instead, they include a generic "Contact Us" link or no explicit return address, leaving consumers to infer or search for contact points [4] [5]. That lack of transparent return instructions created an environment where frustrated customers turned to forums and agencies like the BBB to report failed refunds and contact attempts [1].
2. Red flag: BBB records show an email used by customers that was judged fake
A Better Business Bureau scam tracker entry from September 26, 2025, records a customer who could not obtain a refund and shared an email address the customer had used, which the BBB identified as likely not legitimate. The entry documents the failed refund attempt and lists a phone number and the suspect email, highlighting potential fraud or operational dysfunction with the channel consumers believed was customer service [1] [2]. This report increases the risk profile for anyone relying on that address to pursue returns.
3. Alternate contact: Lipco corporate contact information appears to exist and may be relevant
A Lipco corporate “Contact Us” page dated October 18, 2025 provides an email listed as customerservice@lipco.biz, associated with Lipco headquarters for general inquiries. This address is separate from the email flagged in consumer complaints and may represent an official corporate point of contact that could handle returns or forward requests internally [3]. Consumers seeking refunds for Lipomax purchases should consider this corporate route, while recognizing that the Lipomax product pages themselves did not clearly point to this email [4].
4. Conflicting sources and what that means: treat every channel as provisional
The corpus shows two competing realities: promotional and sales materials that omit a clear returns email, and scattered consumer reports identifying an address later judged fraudulent. This split means no single source can be accepted as definitive; sales content lacks clarity [4], consumer complaints raise fraud concerns [1], and a corporate contact exists but is not explicitly tied to Lipomax returns [3]. The inconsistency signals operational opacity, which increases the likelihood that some contact details circulating online are inaccurate or exploited.
5. Dates and recency: how recent reporting shapes reliability
Recent records from September and October 2025 show the timeline of reports and published contact details. The BBB scam report is dated September 26, 2025 and documents consumer attempts and a suspect email; the Lipco contact page listing customerservice@lipco.biz is dated October 18, 2025, making it the most recent explicit corporate contact found in the dataset [1] [3]. The proximity of these dates suggests the issue was active and unresolved in late 2025, and any resolution or updated official guidance should be checked after those timestamps.
6. Practical next steps based on evidence: where to direct return attempts
Given the evidence, the most defensible course is to contact Lipco via the customerservice@lipco.biz address and use the Lipco contact form when available, while documenting all communication and preserving purchase records. If that route fails, consumers should escalate to the BBB (which logged complaints) and consider their bank or card issuer for chargeback options, noting that a previously used refund email has been reported as fake [3] [1]. Retain screenshots and timestamps to support disputes.
7. Transparency gaps and what remains unknown to consumers
Key omissions persist: no definitive official Lipomax-branded returns policy email is published on sales pages, and third-party reports give conflicting contact details with fraud indicators. The absence of a clear, verified returns channel increases risk for buyers and complicates remediation. For full certainty, consumers need a direct statement from Lipco or Lipomax operators confirming an official returns email and process; until such confirmation appears, rely on the Lipco corporate contact, formal dispute channels, and consumer-protection bodies [4] [3] [1].