How do I contact Lipomax customer service by phone or email?

1. What people are claiming and why the mix-up matters

Multiple documents assert distinct ways to reach Lipomax customer service, producing clear, conflicting claims: a press release lists info@lipomax.com and +1 424-250-4185, an official product page lists support@lipomax.com with no phone number, and a manufacturer/contact page lists sales@lipomaxmfg.com and business hours ^{[1] [2] [4]}. These differences matter because customers seeking refunds or reporting problems rely on accurate contact channels; inconsistent addresses create failed deliveries, delayed responses, and avenue for impersonation. Consumer reports and BBB entries add another layer by publishing phone numbers used in complaints — numbers that may belong to call centers, third-party sellers, or scammers. The core factual claim is that multiple valid-looking but divergent contact points exist, and this divergence is documented across at least three distinct sources ^{[1] [2] [3]}.

2. The company’s official-looking contacts: what the website and press release show

Lipomax’s brand materials present two primary contact patterns: a corporate press release dated September 11, 2025 lists info@lipomax.com and +1 424-250-4185 and points to the company site lipomax.com, while an earlier site page (dated January 2024) gives support@lipomax.com and business hours Monday–Friday, 9:00 AM–6:00 PM EST but omits phone details ^{[1] [2]}. Both sources present themselves as official and share the brand domain, making them plausible company channels. These two addresses (info@ and support@) are the most consistently linked to Lipomax in official-facing materials, but the presence of different contacts across official pages indicates either multiple departments or updates that left old pages live.

3. Alternative contacts and manufacturer listings that complicate outreach

A manufacturer or vendor contact page lists sales@lipomaxmfg.com, Monday–Friday business hours (7:00 AM–3:30 PM PST), and a postal address, suggesting a separate corporate or manufacturing contact stream distinct from consumer support ^[4]. This sales-manufacturer route may be intended for wholesale or trade queries, not retail customer service, which explains why customers using it may get delayed or automated replies. The page’s last update is February 13, 2025, and it explicitly frames the address as a sales contact, which further supports the position that Lipomax uses different emails for sales, support, and press — a common corporate practice that nonetheless creates friction for end consumers.

4. Consumer complaints and third-party reports that raise red flags

BBB reports and consumer posts document failed emails, returned messages, and a phone contact used in refund conversations: complaints cite 888-277-7713 as a dialed number that reached a representative and also reference 800-333-3457 and support@lipomax.com in scam tracker entries ^{[5] [3]}. Those reports include accounts of unauthorized follow-up sales calls, fake celebrity endorsements, and refunds disputed after chargebacks. The factual pattern across these reports shows customers successfully reaching someone by phone but experiencing email delivery failures and suspicious post-sale activity, meaning phone numbers listed in complaint forums may be operational but not necessarily trustworthy without verification.

5. How to reconcile contradictions and practical steps to contact Lipomax safely

Given the documented contradictions, the safest factual route is to first use the company domain lipomax.com and the support@lipomax.com address listed there, then cross-check any phone number you receive against the press release listing +1 424-250-4185 and the consumer-reported numbers ^{[2] [1] [5]}. If you receive a different email or phone from a salesperson, treat it as potentially third-party and confirm it via the main site. For refunds, keep records of order numbers, screenshots of contact pages, and timestamps; if contact fails or you suspect fraud, file a report with your bank and the BBB and preserve the complaint trail ^[3].

6. Unresolved questions and verification tips consumers should know

Key uncertainties remain: whether the press-release phone number is a corporate line or marketing contact, which of the several emails is actively monitored for refunds, and whether the phone numbers cited in BBB reports are company-operated or from third-party vendors. To close these gaps, call the numbers you find on the official domain during posted business hours, request a written confirmation on company letterhead, and confirm any refund routing before sending funds. If email to support@lipomax.com bounces, try info@lipomax.com and keep copies of nondelivery reports; escalate to your payment provider and report suspected scams to BBB and your state attorney general if you encounter pushy upsell calls or counterfeit-product claims ^{[2] [1] [3]}.