How do I contact Lipomax customer service for a refund and what is the expected processing time?
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Executive summary
Lipomax presents a mix of official contact points and third‑party sellers; the company lists a physical Brea, California address on its contact page (1300 Pioneer Street, Suite E) [1], BBB profile and some product listings advertise a 60‑day money‑back guarantee and give an email for refunds ([email protected]) [2], while customer reports and scam trackers show additional phone numbers and intermediaries (CartPanda) handling payments and refunds with reported timelines of 7–14 days after processing [3] [4]. Consumers should treat multiple channels as signs of layered sales/fulfillment partners and document returns and communications carefully to enforce the advertised refund promises [5].
1. Contact options listed by the company and partners
The official Lipomax contact page provides a street address in Brea, California (1300 Pioneer Street, Suite E) as a primary point of contact [1], and the Better Business Bureau (BBB) business profile repeats a 60‑day, 100% money‑back guarantee and lists an email address—[email protected]—for “a hassle free refund” [2]. Several consumer reports and the BBB’s Scam Tracker indicate that payments and fulfillment are often handled by third parties such as CartPanda, which customers say processed charges and communicated about refunds [3], and product listings on retailers such as FirstFitness/ SupplementRelief reference their own return windows (30 days for some FirstFitness products) that may differ from Lipomax’s claims [6].
2. Phone numbers, coaches, and unreliable lines reported by customers
Multiple customer complaints describe attempts to reach Lipomax customer service by phone and encountering disconnected lines or unresponsive numbers; one complaint says the number 205‑7506 disconnects after holds [3], and another Scam Tracker entry documents outreach from a “coach” and lists a different phone contact (267‑297‑4324) used for follow‑up sales pitches [4]. These patterns suggest the existence of sales/coach numbers separate from fulfillment or refund channels, and they underscore that some phone contacts reported by consumers are unreliable or used for upselling [3] [4].
3. Expected refund timing and what customers report
When refunds are processed by the party that handled payment—CartPanda in multiple consumer reports—customers were told to expect refunds in roughly 7–14 days after the seller received proof and processed the return [3]. The BBB and product profile material emphasize a 60‑day guarantee on orders [2], but that is a policy window rather than the bank‑processing time; third‑party sellers or retailers may have their own timelines [6]. Expert consumer advice collected from forums recommends verifying carrier tracking and retaining proof of return delivery because businesses commonly only begin processing refunds after receiving and inspecting returned items [5].
4. Practical steps to request and accelerate a refund
Send the return with trackable shipping and keep the tracking number and delivery confirmation to prove receipt [5]; when contacting Lipomax or sellers, use the refund email cited by the BBB ([email protected]) or the customer‑service channel confirmed by the party that charged the card (CartPanda if that processed the payment) and include order number, receipt copy, and tracking information so the refund can be processed [2] [3] [5]. If the purchase was through a retailer or distributor (FirstFitness/SupplementRelief), follow that seller’s return window and procedures, because those vendors list their own refund policies (30 days in one listing) and may be the entity authorized to issue refunds [6].
5. If the refund is delayed or unresponsive: escalation options
Consumers reporting stalled refunds in forums and complaint trackers escalated by contacting their credit card issuer to dispute charges, documenting undelivered packages, and seeking chargebacks if the merchant will not honor returns; multiple complaints mention pursuing refunds through banks or the payment processor after unsuccessful direct contact [3] [4]. Expert guidance recommends first confirming delivery via USPS tracking and then presenting that evidence to customer service; if the company fails to respond, the buyer should contact their bank or card issuer and consider filing complaints through the BBB or consumer protection channels [5] [3] [2].
Sources and caveats
This account synthesizes Lipomax’s own contact page (address), BBB business profile (guarantee and refund email), consumer scam reports (phone numbers, CartPanda involvement, 7–14 day refund statements), retailer pages (alternate 30‑day policies), and expert advice on proving returns and escalating disputes [1] [2] [3] [6] [5] [4]. If a specific order was placed, the merchant that processed the charge (CartPanda or a named retailer) is often the operative contact for refunds according to consumer reports; reporting limitations prevent confirming live working phone lines or the current validity of every email/number cited here [3] [2].