How do I contact Lipomax customer service for return authorization or dispute resolution?
Executive summary
Lipomax (or LipoMax) appears to be associated with multiple entities and addresses: a Brea, CA manufacturing listing at 1300 Pioneer Street [1] [2], and a Florida LipoMax profile with an address in Largo, FL on the BBB [3]. Multiple consumer reports and scam-tracker complaints say customers cannot reliably reach customer service by advertised emails or get refunds, and some allege aggressive post‑purchase upsells and billing problems [4] [5].
1. Who “Lipomax” might be — conflicting corporate footprints
Available public listings show at least two different footprints for companies using the Lipomax/LipoMax name: a manufacturing company in Brea, California with an address at 1300 Pioneer Street [1] [2], and a product/business profile listed with the Better Business Bureau for “LipoMax” in Largo, Florida [3]. These differing addresses suggest either multiple related businesses, licensees/distributors using the same brand, or unrelated actors using similar names [1] [3].
2. Direct contact details that appear in public records
The most concrete contact information located in public directories is the Brea, CA address: 1300 Pioneer Street, Suite E, Brea, CA 92821 [1]. Map and business-directory entries repeat that Brea address for “Lipomax Mfg” [2]. ZoomInfo also lists Lipomax Manufacturing as headquartered in Brea, California [6]. Available sources do not mention a reliable customer‑service phone number or working email for returns.
3. What consumer reports say about customer service and returns
Several consumer complaints captured by the BBB Scam Tracker describe failures to reach customer service, bounced customer‑service emails, unresponsive refund requests, and unwanted post‑purchase upsells [4] [5]. One complaint quoted a returned email error when attempting to reach a [email protected] address, and multiple filings describe unsuccessful email and phone contact attempts [4] [5]. These reports indicate a pattern of unreliable or nonresponsive support as of the dates in the complaint records [4] [5].
4. What to try first, based on available records
Start with the physical Brea address: 1300 Pioneer Street, Suite E, Brea, CA 92821, which appears in several directory sources [1] [2]. Use that address when filing formal return requests, certified mail, or complaints with payment providers and regulators. Sources do not list a confirmed, working customer‑service phone number or email; BBB complaints note bounced emails and no reliable inbox [4] [5]. Available sources do not mention a dedicated returns portal or online “return authorization” form.
5. If you can’t get a reply — escalation steps that sources imply
When sources document no response, customers reported turning to banks, card issuers, and public complaints as remedies [7] [5]. One vendor advised people to contact their bank for charge disputes and to report misleading advertising to authorities and platforms [7] [8]. The BBB entries in the record show consumers using BBB and Scam Tracker to log incidents [3] [4] [5].
6. Red flags and recurrent complaints in the record
Public complaints include: bounced emails, inability to cancel within trial periods, surprise billing, aggressive coaching upsells after purchase, and difficulty obtaining refunds [4] [5]. One supplier site explicitly warns that a product marketed as “Lipomax” may be a scam and tells callers it did not sell the product, urging consumers to contact their bank [7]. These recurring themes in consumer reports constitute practical warnings for any buyer seeking return authorization [7] [4] [5].
7. Limitations in available reporting
The available sources do not provide a verified customer‑service phone number, working support email, an official returns policy text, or a specific returns portal for Lipomax/LipoMax; they also do not establish whether the Brea manufacturer and the Florida BBB listing are the same corporate entity [1] [3] [2]. Where claims of scams appear, the sources document consumer complaints but do not present definitive regulatory rulings or court judgments in the provided documents [7] [4] [5].
8. Practical next steps you can take now
1) Send a certified letter to 1300 Pioneer Street, Suite E, Brea, CA 92821 and keep tracking/receipt evidence [1] [2]. 2) If you paid by credit card, open a dispute with your card issuer and provide order records and any failed contact attempts [7]. 3) File a complaint with the BBB and use Scam Tracker to document nonresponse [3] [4] [5]. 4) If you suspect fraud, report advertising or misleading claims to relevant consumer protection authorities and to the platform where you purchased [7] [8].
If you want, I can draft a certified‑mail template for a return request citing the records above and list the exact documentation to submit to your bank or the BBB. Available sources do not mention a confirmed working customer‑service phone number or email for live returns.