How do I contact Lipomax customer service about returns?

1. What people are claiming — a tangle of contact details and broken promises

Consumer reports and business listings converge on the claim that customers trying to return Lipomax products face unreliable customer service and mixed contact methods. One source lists an official customer email, support@lipomax.com, a 60‑day money‑back guarantee, business hours, and a Sheridan, WY postal address, presenting a standard corporate returns pathway; that same source asserts email response within 24 hours ^[1]. In contrast, several BBB and scam tracker complaints recount that emails bounce or never receive replies, phone calls result in hang‑ups, and returns — even with tracking and proof — were denied or stalled. These conflicting claims create a practical barrier for customers seeking a straightforward returns process ^{[2] [3] [4]}.

2. Official‑style listings versus on‑the‑ground reports — who is credible?

The company‑style listing with an icon and a Sheridan WY address reads like an official storefront and gives concrete return windows and support hours; it appears to be Lipomax’s consumer‑facing information and offers a 60‑day money‑back guarantee ^[1]. However, third‑party complaint logs and BBB entries provide contemporaneous consumer experiences describing nonfunctional emails, disconnected or abusive phone interactions, and allegations of fraud, and at least one report shows an alternate email domain (support@lipomax.net) used in correspondence ^{[2] [3] [4]}. These divergent records suggest either operational failures at the company level or that multiple actors are using the Lipomax name, which undermines the credibility of any single contact channel without corroboration ^{[4] [3]}.

3. Concrete contact points reported — what to try and what failed

Practical contact leads that appear across accounts include support@lipomax.com, the toll‑free number 888‑277‑7713, and a physical address at 30 N Gould St, Sheridan, WY 82801; these are the most actionable starting points if you need a return ^[1]. Consumer filings show people tried those routes and also encountered support@lipomax.net and other vendor addresses like a Brea, CA mailing and sales@lipomaxmfg.com; those alternate addresses and hours were listed on a manufacturing contact page last updated in early 2025 ^[5]. Importantly, real‑world attempts reported to the BBB indicate that even when a return was shipped to a company‑provided address and tracked, refunds were not reliably issued, so documentation is essential ^{[2] [3]}.

4. Why the discrepancies matter — possible causes and what they imply

The pattern of inconsistent emails, multiple addresses, and scam reports points to three plausible explanations: legitimate company operational breakdown, third parties or affiliates handling orders under the Lipomax name, or fraudulent actors impersonating the brand. Each scenario produces similar customer pain — unprocessed returns and lost money — but demands different remedies. If the brand itself is responsive via the Sheridan address or support@lipomax.com, escalation to formal channels may work; if impersonators are involved, victim actions should include reporting to the FBI/IC3 and credit card disputes. The existence of a manufacturing contact in Brea, CA complicates provenance but also offers another formal contact to document attempts ^{[1] [5] [4]}.

5. Clear next steps — how to contact, document, and protect yourself

Begin by emailing support@lipomax.com and calling 888‑277‑7713, while sending a tracked return only if you have written return authorization; include photos, order numbers, and tracking info, and save all timestamps and responses. If those fail, attempt the Sheridan, WY mailing address and the manufacturing contact (sales@lipomaxmfg.com) for escalation, and file complaints with the Better Business Bureau and the Internet Crime Complaint Center (IC3) if you suspect fraud. Simultaneously contact your bank or card issuer to dispute charges and request reversals if refunds are not issued; keep all documentation — these steps align with consumer guidance in public complaints and official scam recommendations ^{[2] [1] [4]}.

Bottom line: multiple public records provide contact points but also show a persistent pattern of non‑response and alleged scams; use the listed emails and phone first, document everything, and be prepared to involve your bank and law enforcement if refunds are not honored ^{[1] [2] [3]}.