How do I contact LipoMax customer support for a refund?
Executive summary
Customers seeking a refund from “LipoMax” face conflicting contact information and widespread reports of unresponsive support and potential scam behavior: available sources list phone numbers +1 424‑250‑4185 and 267‑297‑4324, an email info@lipomax.com, and addresses in New York, Largo (FL) and Brea, CA — but multiple BBB and consumer reports say emails and refund links do not respond and refunds are often delayed or denied [1] [2] [3] [4] [5].
1. What the official listings say — three different footprints
Public listings show different corporate footprints for brands using the LipoMax name. A press release and product site list a New York address “Street11, New York, NY 10007” and the email info@lipomax.com with phone +1 424‑250‑4185 [1]. A manufacturing/business listing puts “Lipomax Manufacturing” in Brea, California at 1300 Pioneer St [6] [7] [8]. The Better Business Bureau profile gives a Largo, Florida address at 11870 62nd St for a LipoMax weight‑loss listing [3]. These discrepancies mean there is no single, consistent public headquarters in the available reporting [1] [6] [3].
2. Reported direct contacts you can try
Based on sources you can attempt: call +1 424‑250‑4185 or the number 267‑297‑4324 reported by customers to the BBB; email info@lipomax.com; or send physical mail to the addresses in New York, Brea (1300 Pioneer St), or Largo shown in public listings [1] [2] [6] [3]. Map and business pages also repeat the Brea manufacturing address if you need a street address for returns or escalation [8] [6].
3. What consumer reporting and watchdogs say about responsiveness
Multiple consumer reports and scam‑tracker entries at the BBB describe unreturned emails, broken cancellation links, requests for RMA numbers that go unanswered, and long delays or failures to issue refunds after returns [4] [5] [9]. One BBB scam entry recounts a customer sending a “REFUND REQUEST” to an email and receiving no satisfactory reply; another includes phone numbers used by callers and notes customers contacting their banks when the company wouldn’t refund [4] [2] [5].
4. Common refund‑process problems reported
Customers report being charged recurring subscriptions, being pressured into expensive “coaching” upsells after ordering, and being offered partial refunds or told to keep the product instead of receiving full refunds — and in several cases the company did not respond after customers returned product with USPS proof [5] [9] [10] [11]. MalwareTips summarizes that support is often unresponsive and cancellation mechanisms frequently fail [9].
5. Practical, step‑by‑step actions to pursue a refund
Based on patterns in the reporting: Document everything — order numbers, timestamps, copies of emails and return tracking; Exhaust the listed contacts: call +1 424‑250‑4185 and 267‑297‑4324, email info@lipomax.com, and send certified mail to the addresses noted [1] [2] [6] [3]; If you returned product, retain USPS/shipper proof and reference return delivery dates when contacting support [10]; If the company fails to respond, contact your bank or card issuer to dispute charges and file a chargeback, and file complaints with the BBB and relevant consumer protection agencies [5] [4].
6. Alternate viewpoints and limitations of these sources
Sources are a mix of company listings, paid press releases, user complaints, and watchdog entries. The press release and corporate contact info (email and +1 424‑250‑4185) present one corporate story and a product launch [1]. Consumer reports (BBB, Scam Tracker, forums) present widespread dissatisfaction and inability to secure refunds [4] [5] [9]. Available sources do not mention a unified customer‑service portal or an official, reliably staffed refund department; they also do not present an authoritative company statement addressing the refund complaints (available sources do not mention an official company apology or response addressing refunds).
7. What this pattern suggests and what to watch for
The inconsistent addresses and multiple patient complaints about unresponsive support, recurring billing, and upsells point to poor customer‑service practices at minimum and possible scam tactics at worst, according to watchdog reporting [5] [9]. If you’re dealing with lost funds, prioritize dispute/chargeback with your card issuer and file formal complaints with the BBB and consumer protection agencies while keeping return tracking and written records [5] [4].
If you want, I can draft a short complaint email template referencing your order number and USPS return receipt that you can send to info@lipomax.com and file with your bank and the BBB.