Does Lipomax offer exchanges, store credit, or exceptions for defective items returned after 30 days?

1. What Lipomax’s marketing says — generous guarantees on paper

Lipomax landing pages and official sites prominently claim risk‑free guarantees: one version promises a 60‑day “full refund” and acceptance of opened or sealed returns, another advertises a 90‑day money‑back guarantee and “no hassle, no questions asked” returns ^{[1] [2]}. Those web pages present exchanges/returns and refunds as straightforward if initiated within the stated guarantee period ^{[1] [2]}.

2. What consumers report — RMA rules, unresponsive contacts, and 30–40 day disputes

Consumer reports collected by the Better Business Bureau and scam‑watch sites document repeated instances where customers sought refunds after the trial/guarantee period or within it and were told to follow exact instructions (return forms, RMA numbers), but then received undeliverable reply emails or no reply at all ^{[4] [3] [6]}. Several complainants say they attempted returns after roughly 30–40 days and could not reach support or secure reimbursements ^{[3] [4]}.

3. Exchanges, store credit, or exceptions for defective items after 30 days — what sources show

Available consumer complaints indicate the company sometimes enforces a 30‑day policy and states “if 30 days have gone by since your purchase, we can’t offer a refund or exchange,” and some third‑party return pages for similarly named merchants state exchanges only for defective/damaged items ^[7]. However, Lipomax’s official pages claim 60–90 day guarantees ^{[1] [2]}. The discrepancy shows conflicting policies across platforms and versions of the site; reporting documents customers being denied after 30–40 days ^{[3] [4]}.

4. Defective items specifically — reported hurdles and recommended consumer steps

Victims describe being required to complete return forms and obtain an RMA, and being told returns won’t be accepted if instructions aren’t followed exactly — while some say emails for refunds bounce as undeliverable ^{[4] [6]}. Consumer‑advice threads recommend using trackable shipping, keeping proof of return delivery, and contacting state consumer protection or filing chargebacks if the seller is unresponsive ^{[5] [8]}. JustAnswer threads advise verifying USPS tracking and contacting authorities if refunds are delayed ^{[8] [5]}.

5. Conflicting incentives and red flags in the reporting

Lipomax marketing incentives push rapid purchases and upsells (coaching and additional supplements), and several reports describe pushy post‑sale “coaches” offering expensive add‑ons — a pattern that can create friction when consumers later request refunds ^{[3] [9] [6]}. Independent sites also flag fabricated testimonials, aggressive ads, and stock shortages as commercial warning signs ^{[10] [11]}.

6. What’s missing or unclear in available sources

Available sources do not provide an authoritative, unified copy of Lipomax’s current official return terms (exact cutoff for defective items, exchange vs. store credit policies) that is consistently in force across all their domains; some site versions claim 60 or 90 days while consumer reports cite 30–40 day enforcement ^{[1] [2] [3]}. Available reporting does not quote a corporate customer‑service representative explaining how exceptions for defective items after 30 days are handled.

7. Practical guidance if you’re facing this issue

If you have a return dispute, document all communications, ship returns with tracking, save delivery receipts, and request an RMA in writing where possible ^{[4] [8]}. If email bounces or the company is unresponsive, consider contacting your card issuer about a chargeback and filing complaints with the BBB or your state consumer protection agency — sources explicitly recommend those steps for consumers who cannot secure refunds ^{[5] [8]}. Multiple consumer reports and scam‑watch posts show those escalation steps are common among complainants ^{[3] [6]}.

Bottom line: marketing copies on Lipomax sites promise broad money‑back guarantees (60–90 days) and returns of opened product ^{[1] [2]}, but independent complaint records show many customers could not obtain refunds or exchanges, encountered RMA requirements, undeliverable support emails, and refusals tied to a 30–40 day window ^{[4] [3] [6]}. Available sources do not present a single, enforceable company policy explaining exceptions for defective items after 30 days.