How can I contact Lipomax for refunds or exchanges and what proof is required?
Executive summary
Lipomax’s official sales sites claim a 60‑day or 40‑day money‑back guarantee and instruct customers to "write to us" or use listed support contacts for refunds [1] [2]. Yet multiple consumer complaints and scam reports say emails bounce, phone lines are unresponsive, returns are delayed or require RMA forms and tracking proof — and some recommend disputing charges with your card issuer or filing complaints with authorities [3] [4] [5] [6].
1. How the company says to request refunds — “write to us” and a 60‑day guarantee
Lipomax marketing on at least two sites promises an iron‑clad money‑back guarantee and tells customers to request refunds by writing to the company; one site explicitly advertises a 60‑day, 100% money‑back guarantee and says “just write to us and we’ll refund every single cent” [2]. Another official‑looking site promises a 60‑day risk‑free money‑back guarantee and a no‑questions‑asked return policy even for opened product [1].
2. Contact channels shown publicly — emails, phone numbers, and an address
Public listings include product email support addresses and a customer support phone number (example: 1 205‑7506) on a contact page [7]. A manufacturer listing gives a U.S. address for Lipomax Manufacturing at 1300 Pioneer Street, Brea, CA 92821, which appears on the company contact page and business directories [8] [9]. Some sites also route payments through processors like Maxweb [1].
3. What consumers report being required when seeking refunds — RMA forms, proof, and tracking
Consumer reports and complaint trackers say the company or fulfillment partners often require a refund request form and an RMA number; complainants describe emailing a “REFUND REQUEST” form and being asked to provide proof of purchase, original tracking receipts, and returned‑shipment tracking as evidence [4] [5]. One troubleshooting guide advises keeping USPS tracking that shows delivery to the return address and contacting customer service with proof of return shipment date [5].
4. Allegations of broken contact methods and unresponsive support
Multiple consumer complaints on BBB and scam trackers report that listed email addresses bounce, support emails go unanswered, and phone numbers provide no help — leaving customers unable to reach anyone to obtain refunds [3] [4]. Independent analysts and forums report the same pattern: broken links, unresponsive customer service, and guarantees that “turn out to be hollow” [10].
5. Practical steps the reporting sources recommend for frustrated buyers
Advises pulled from the reporting include: save the ad or guarantee (it can be evidence) and any order confirmation; return products with a trackable method and keep receipts; include proof of purchase, tracking, and the refund form or RMA when you contact support; if the company won’t cooperate, dispute the charge with your card issuer as "unauthorized" or "goods not as described"; and consider filing a complaint with state consumer protection agencies [11] [5] [6].
6. Conflicting signals and why verification matters
Official‑looking Lipomax sites repeatedly advertise easy refunds [1] [2], but consumer trackers and legal advice threads document the opposite experience — a disconnect that suggests either poor customer service, fulfillment/third‑party issues, or potential deceptive practices [3] [6] [10]. Reporters and advisors in the sources urge keeping documentary proof of the advertised policy and all communications because companies sometimes change pages, addresses, or contact details after complaints appear [11] [4].
7. Where the reporting leaves gaps and what’s “not found” in current sources
Available sources do not mention a single, verified central customer‑service email confirmed to accept refund requests, nor an authoritative corporate response addressing the pattern of unreturned refund requests (not found in current reporting). Sources also do not provide a step‑by‑step official RMA procedure published by a verified corporate customer‑service team — instead, the RMA requirement appears in consumer complaints [4].
8. Bottom line and recommended next moves for consumers
Start by saving your order confirmation and the exact refund guarantee text from the site, then send a written refund request to the listed support email and use the phone number on record; return product by a trackable method and keep receipts and tracking proof [1] [7] [5]. If emails bounce or you receive no response, file a dispute with your card issuer and lodge complaints with the BBB or your state consumer protection office, as legal advisers in the sources recommend [6] [3].