Can I return Lipomax products without contacting customer service first?
Executive summary
Available company pages advertise a no-questions or money‑back guarantee — for example, LipoMax sites claim 60–90 day “no hassle” refunds and permit returns of opened or sealed product [1][2][3]. But multiple consumer complaints and BBB reports show customers saying emails bounce, phone numbers don’t answer, returns were blocked without strict adherence to instructions (RMA, forms), and refunds went unpaid [4][5][6][7]. The documents therefore present a sharp conflict: advertised policies versus repeated user reports of failed support and non‑responsive channels [1][5].
1. Official promise vs. consumer reality
Company-owned pages and product storefronts explicitly promise a money‑back guarantee and say returns are accepted — language ranges from “Complete Money‑Back Assurance: Return the product—opened or sealed—and receive a full refund” to 60–90 day risk‑free guarantees [1][2][3]. In contrast, consumer reports collected by the BBB and consumer‑help forums describe instructions that must be followed “exactly,” requests for RMA numbers, undeliverable support emails, unanswered calls, and customers who never received refunds despite returning product or trying to contact support [4][5][7].
2. What the complaint threads say about contacting support first
Multiple customer posts and expert‑help threads counsel contacting customer service with proof of return shipment and tracking as the normal route to secure a refund [7][6]. Several complaint narratives, however, state that contact attempts failed: emails bounced, phone lines didn’t respond, or support asked for a form/RMA that victims lacked — effectively preventing the simple return process the official site promised [4][5].
3. Risks of returning without prior authorization
Available advisory content from consumer‑help threads recommends getting a return authorization and using trackable shipping to the address on the box and keeping receipts as proof [6][7]. BBB reports show that when customers didn’t follow the company’s requested steps or could not provide an RMA, they were told returns would be refused [4]. The sources therefore indicate a real risk: returning items without documented agreement and tracking can leave you without proof to chase a refund [7][6].
4. Evidence of potential deceptive practices
Multiple sources frame Lipomax (or LipoMax variants) as associated with scam reports: victims describe infomercials, redirected sites, aggressive upsells, and inability to reach promised support — and third‑party sites warn they are receiving hundreds of calls from consumers reporting similar issues [5][8]. Those reporting agencies document patterns that contradict the advertised “no‑questions‑asked” policy, an inconsistency that should raise consumer caution [4][5].
5. Practical steps the sources support you should take now
If you already returned product: keep USPS/trackable shipment records and use those when contacting the seller or a card issuer [7]. If you haven’t yet returned it: contact customer service and obtain a written return authorization or RMA and the exact return address before shipping; if company channels aren’t responsive, retain screenshots and timestamps of all contact attempts [6][7]. Several expert threads also recommend complaining to consumer protection agencies (one suggests Connecticut’s Department of Consumer Protection) if the seller won’t cooperate [6].
6. Conflicting viewpoints and limitations of reporting
Official LipoMax pages present a clear, consumer‑friendly return policy [1][2][3]. Independent reports and consumer complaints paint a different reality of nonresponsive support and blocked refunds [4][5][8]. The sources do not include a verifiable transaction‑level response from the company admitting failure rates or describing an internal process to resolve these claims; available sources do not mention the company’s direct rebuttal or audited refund statistics.
7. Bottom line for your decision
Sources agree that the advertised policy allows returns, but they also repeatedly document that actual cases often require contacting customer service first, obtaining an RMA, and using traceable shipping, and that many customers report being unable to reach support or obtain refunds [1][4][7]. If you must act, the safest course supported by reporting is to contact support and secure written authorization or, failing that, document every attempt and use traceable return shipping while preparing to escalate to your payment card company or a consumer protection agency [6][7].