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Will Lipomax charge restocking or return shipping fees for returns after 30 days?
Executive summary
Available sources give conflicting official claims and many consumer complaints about Lipomax returns: Lipomax websites advertise 60–90 day “money-back” guarantees with “no questions asked” returns [1] [2], but multiple consumer reports and complaint sites say customers were unable to obtain RMAs, received undeliverable return emails, faced delayed or no refunds, and were asked to follow strict return instructions or be denied a refund [3] [4] [5]. There is no clear, documented policy in the available reporting that states whether Lipomax charges restocking or return-shipping fees for returns made after 30 days (available sources do not mention an explicit post-30-day fee policy).
1. What Lipomax publicly promises — the company line
Lipomax marketing pages state broad, risk-free guarantees: some official-looking sites claim a 60-day money-back guarantee and promise full refunds for opened or sealed products [1], while other pages claim a 90-day guarantee [2]. Those pages frame returns as “no hassle, no questions asked” or “full refund” policies tied to a time window [1] [2]. The advertising copy, therefore, suggests customers should not be charged restocking or return-shipping fees within the advertised guarantee period [1] [2].
2. What consumers report — patterns of difficulty and conditions
Consumer reports collected by BBB, ScamPulse and Q&A forums document repeated difficulties: customers say return emails bounced, RMA requests were unanswered, and companies insisted on exact adherence to instructions (including RMA numbers and forms) or they would deny returns [3] [4] [5]. Several complainants describe being unable to reach support after a 40–60 day “trial” or guarantee period and not receiving refunds despite returning items or requesting them [4] [3] [5].
3. Fees and who bears return shipping — what sources actually say
The available reporting does not document a clear, consistent claim by Lipomax that it charges restocking or return-shipping fees specifically for returns after 30 days. Official pages promise full refunds within their stated window without specifying fees [1] [2]. Independent consumer complaints focus on non-responsiveness, RMA requirements, and denied refunds rather than on explicit fee amounts [3] [5]. Therefore: available sources do not mention a stated post-30-day restocking or return-shipping fee policy.
4. Practical risks for consumers — what to expect and how merchants sometimes operate
When companies advertise “money-back guarantees” but require strict procedural steps (RMA, original packing slip, contact via a functioning email), the practical risk is losing the refund through administrative friction rather than an explicit fee [3]. Several advisors in consumer-help threads recommend using trackable shipping, keeping receipts and contacting consumer-protection agencies if refunds are delayed — advice that presumes refunds may be withheld for procedural reasons, not necessarily because of a published fee [6] [7].
5. Conflicting evidence and potential red flags
There is a direct conflict between Lipomax’s advertised guarantees and the volume of consumer complaints. Official messaging emphasizes refunds [1] [2], while BBB and review sites report alleged scam behavior: undeliverable return emails, inconsistent website contact details, pressured upsells, and unanswered RMA requests [4] [3] [5]. Those discrepancies are a red flag: either customer service is failing to execute the advertised policy, or the advertised policy is misleading.
6. What you can do now — steps if you’re considering a return
If you need a refund, document everything: save purchase receipts, screenshots of advertised guarantees, all emails, and any tracking numbers; attempt returns only via a trackable method and request RMA in writing if required [7]. If you cannot obtain a refund or communications fail, consider filing complaints with the Better Business Bureau (as customers have done) and your state consumer protection agency as suggested in consumer-advice threads [6] [4].
7. Journalistic takeaway — limited, but consistent, evidence of operational failure
Sources consistently show Lipomax sites promising risk-free windows (60–90 days) but multiple independent complaints alleging that returns and refunds were blocked by unresponsive contact channels or strict return-procedure requirements [1] [2] [3] [4] [5]. There is no cited source that explicitly states Lipomax charges a restocking or return-shipping fee for returns after 30 days; available sources do not mention such a fee.