What is Memo Genesis's refund policy timeframe and procedure for disputed charges?

1. What the company claims (and why that matters)

Several advertisements and product pages for Memo Genesis reportedly promise a money‑back or 30‑day guarantee, but independent investigators and reviewers say the site and sales funnel omit contact details and a working refund mechanism, which undermines reliance on any seller promise; Ibisik found no company address or workable refund guarantee on the payment page ^[2], and consumer reports collected by Scamtracker recount purchases made with an advertised “30 day guaranteed return credit” that customers could not obtain ^[1].

2. What consumers actually report when they ask for refunds

Multiple victim accounts describe returning unopened product within the advertised window yet being “ghosted” by the merchant and denied refunds; a BBB complaint recounts a buyer who mailed product back within two days with tracking proof and still had not received a $294 refund ^[1], while investigative writeups say refund promises “rarely stand true,” that the refund process is “deliberately complicated,” and that requests are often ignored or denied ^{[3] [2]}.

3. Practical dispute timeframe: payment‑processor rules that matter more than the seller

Because the merchant’s own process appears unreliable, the most dependable timeframes come from payment providers: PayPal allows filing a dispute within 180 days of purchase and will provide protection in cases such as non‑delivery if the seller cannot prove shipment, making PayPal’s 180‑day window a critical fallback if PayPal was used ^[4]. Card issuers and banks have their own chargeback windows that vary by network and processor; reporting advises immediate contact with the bank or credit card company to report unauthorized or misleading charges and to pursue a chargeback or fraud claim ^{[3] [5]}.

4. Step‑by‑step procedure recommended by reporting

Independent guides and consumer advocates recommend first attempting the merchant’s stated return channel (if any), preserving tracking and all communication, then immediately contacting the card issuer or PayPal to open a formal dispute or chargeback if the seller is unresponsive, because banks can reverse fraudulent or unauthorized transactions and PayPal’s dispute resolution offers a known 180‑day filing window ^{[1] [3] [4] [5]}. Reviewers also advise canceling recurring charges promptly if a hidden subscription appears and reporting the ads on the platforms where they appeared ^{[2] [3]}.

5. Exceptions, alternate sellers, and a note on e‑commerce listings

Some third‑party marketplace listings (for example an eBay listing for MemoGenesis capsules) show a separate 30‑day return policy with buyer‑paid return shipping, which is a marketplace seller policy distinct from the memogenesis.com funnel and may actually allow standard returns if the purchase was through that marketplace — but those are individual seller policies and not proof of a consistent manufacturer refund policy ^[6]. Reported variation across channels means remedy depends heavily on where and how the purchase was made.

6. Limitations in the public record and implicit agendas to watch

Available reporting is based on consumer complaints, site reviews and scam‑investigations rather than an authoritative, published Memo Genesis merchant refund page; investigators highlight patterns consistent with deceptive marketing funnels that prioritize quick conversions over post‑sale service ^{[2] [3]}. Consumer‑facing sources may emphasize worst‑case fraud outcomes to warn readers, while marketplace listings or isolated third‑party sellers may present more conventional return windows that do not reflect the original merchant’s behavior ^{[6] [4]}.