Are there verified consumer complaints about Morning Kick refunds or billing?

1. Company promise vs. customer reports: a clear policy, contested execution

Roundhouse Provisions’ public-facing pages and press releases repeatedly state a 90-day money-back satisfaction guarantee and instruct customers to return jars for a full refund (minus shipping/handling) or to contact customer support for a refund request ^{[1] [2] [3]}. Independent consumer-facing summaries and sponsored news pieces likewise restate that 90-day guarantee and a “contact customer service” return flow ^{[7] [8]}. At the same time, multiple customer-review snippets and forum posts allege that refunds were not issued, that shipping/return costs were charged, or that customer service was unresponsive—examples include a reviewer who says they returned products and “never received a refund of almost $100” and eBay/forum threads describing returns and refund disputes ^{[4] [9] [6]}.

2. Examples cited by third-party review sites and forums

Reviewopedia reproduces a consumer claim saying they sent back two packages, paid $31 postage, and did not receive a refund, labeling the seller a “SCAM” ^[4]. ProductReview.com.au contains comments alleging double shipping charges, partial refunds, and unresponsive support—one reviewer says customer service offered to cover shipping and then applied a 30% deduction to a refund ^[6]. An eBay community thread describes buyers who returned items and “got refunded from all 3” sellers in one case, while warning that returns to unauthorized resellers can complicate refunds ^[9]. These are individual consumer accounts reported on public review platforms, not adjudicated findings ^{[4] [9] [6]}.

3. What the Better Business Bureau entry shows

The BBB page for Roundhouse Provisions includes direct customer-review text and at least one customer-service response stating “we have issued a refund to your order in full which should reflect back to your account in 3–5 Business Days,” indicating the company does sometimes resolve complaints via refund ^[5]. That speaks to cases where the business appears to acknowledge and cure a problem; the BBB entry also contains customer descriptions of adverse effects or dissatisfaction leading to returns ^[5]. The presence of responsive company replies on the BBB does not, by itself, quantify how frequently refunds are issued or disputed.

4. Reasons refunds can go wrong (context from reporting and industry norms)

Available sources point to recurring practical causes: purchases through third-party marketplaces (e.g., eBay or Amazon) can complicate returns if the seller is not an authorized reseller ^[9]; some return policies deduct shipping or require customers to pay return postage as a condition of refund eligibility ^{[4] [1]}; and subscription billing models may produce unexpected charges unless subscriptions are cancelled correctly, which reviewers flagged on consumer pages ^{[8] [6]}. Multiple reports recommend buying only from the official site and tracking shipments and refund windows to reduce disputes ^{[10] [1]}.

5. Competing narratives and possible motivations

Corporate sources and promotional pieces emphasize a generous guarantee and encourage direct purchases to access full support ^{[2] [3]}. Affiliate articles and sponsored local pieces sometimes repeat company claims while including affiliate disclosures, which could bias their tone toward sales ^{[10] [11]}. Conversely, user reviews on open platforms may be motivated by genuine dissatisfaction but can also reflect isolated bad experiences, reseller fraud, or misunderstandings about return steps—several forum posts explicitly warn about buying from unauthorized resellers ^{[9] [6]}.

6. What’s missing and how to judge risk if you’re considering buying

Available sources do not show a regulatory enforcement action, court judgment, or large-scale verified dataset quantifying refund failure rates for Morning Kick (not found in current reporting). If you’re buying: prefer the official Roundhouse Provisions site to preserve the stated guarantee ^[2], keep documentation of shipments and communications, and read the official returns page which states the 90-day period and that refunds may exclude shipping/handling ^[1]. If you experience problems, file a documented complaint (merchant, marketplace dispute, or BBB) and keep records—consumer reports here indicate those steps sometimes lead to company-issued refunds ^{[5] [9]}.

Bottom line: company materials promise a 90-day money-back guarantee and show cases where refunds were issued ^{[1] [2] [5]}, but multiple independent user reports and review pages allege unresolved refund and billing problems—these are real customer-complaint threads in public forums rather than adjudicated rulings ^{[4] [6] [9]}.