What resolutions and response rates has Neurocept recorded on BBB complaints each year since 2020, and how quickly are complaints closed?
Executive summary
Available BBB records and related reporting in the provided sources do not give a year-by-year table of Neurocept’s BBB complaint counts, response rates, resolutions, or precise per-complaint closure times since 2020; BBB’s public guidance says complaints are generally closed about 30 days after filing and businesses are asked to respond within 14 days [1]. Individual BBB entries and Scam Tracker reports show consumer complaints about Neurocept advertising and purchases [2] [3], but the sources do not report Neurocept’s annual resolution rates or a complete timeline of how quickly each complaint was closed (available sources do not mention Neurocept’s year-by-year BBB metrics).
1. What the BBB says about timing and responses — the standard process
The Better Business Bureau forwards a complaint to a business within two business days and asks the business to respond within 14 days; if no response arrives a second request is sent. BBB guidance states complaints are generally closed within approximately 30 calendar days from the date filed [1]. Multiple procedural pages repeat that 14-day response window and ~30-day typical closure [1] [4].
2. What the records show about Neurocept specifically — complaints exist but metrics are absent
BBB-hosted pages and the Scam Tracker include complaints about Neurocept’s marketing and purchases — for example, a Scam Tracker report describes an October/September purchase and alleged deceptive AI-generated ads tied to a Neurocept sale [2] [3]. The BBB profile pages for Neurocept / “Neuerocept” are present but the supplied snippets do not include annual complaint counts, numeric response rates, or lists of resolutions [5] [6]. Therefore, the available sources confirm complaints but do not provide the year-by-year resolution or response-rate statistics you asked for (available sources do not mention Neurocept’s annual BBB resolution and response-rate data).
3. Consumer reports and third-party coverage reinforce a pattern but don’t fill the data gap
Trustpilot, Scam Tracker entries and several review sites document consumer disputes and allegations — including disputed charges, claims of AI-generated ads, and calls to contact regulators — which signal recurring consumer friction with Neurocept marketing and sales [7] [2] [3]. However, those third‑party posts are individual complaints and analyses; they do not provide consolidated BBB metrics (available sources do not mention consolidated annual BBB metrics for Neurocept).
4. Regulatory context and related enforcement actions
The Federal Trade Commission has a history of actions against marketers of pill products using deceptive direct mail and fake endorsements; an FTC press release notes a 2022 complaint and settlement involving marketers of supplements with names similar to Neurocet/Neurocept and alleges deceptive promotion to older Americans using fake doctor endorsements [8]. That action shows regulators have pursued similar marketing schemes, but the sources do not connect that FTC enforcement to a BBB year-by-year performance record for Neurocept [8].
5. Why public BBB pages often lack year-by-year metrics and how to get them
BBB profiles commonly publish complaint narratives and sometimes counts, but granular historical statistics (annual response rates, resolution types, average days-to-close per year) are not always shown in public snippets provided here [5] [6]. The BBB’s internal “Response Portal” exists for businesses to manage complaints, implying more detailed records are held behind login tools rather than in public-facing excerpts [9]. To obtain exact annual metrics you will likely need either the full BBB business profile pages (beyond these snippets), a direct request to the local BBB office, or access to the BBB Response Portal for that business (available sources do not mention a public annual metrics table for Neurocept).
6. Competing perspectives and limitations in the sources
Consumer review sites and Scam Tracker report repeated consumer harm narratives and alleged deceptive ads [7] [2] [3]. Some review or marketing pages promote Neurocept positively [10], showing conflicting public portrayals. The material provided here lacks comprehensive, sourced BBB statistics by year for 2020–2025, so definitive statements about Neurocept’s annual BBB resolution rates or average closure time would exceed what these sources support (available sources do not mention those year-by-year figures). The BBB process documents do set expectations (14‑day response, ~30‑day closure) and are the best-available official timing benchmarks [1].
If you want exact year-by-year numbers (complaints received, percentage responded to, resolution outcomes, median days to close) I can (a) identify which specific BBB profile pages or reports to request, or (b) draft an email you can send to the local BBB asking for Neurocept’s complaint log and annual response/closure statistics since 2020.