How many customer complaints has Neurocept received on BBB in the last 24 months?
Executive summary
Available BBB business profiles and related reporting show active consumer concern about Neurocept, but the exact number of complaints on the Better Business Bureau in the last 24 months is not stated explicitly in the provided sources; BBB pages referenced describe profile content, reporting windows, and that complaints exist, but do not supply a clear count in the material you provided [1] [2]. Independent review sites and scam-watch reporting document multiple complaints and allegations of deceptive marketing tied to Neurocept [3] [4] [5].
1. What the BBB pages you provided actually show — and what they don’t
The BBB Business Profile snippets for Neurocept and the similarly spelled “Neuerocept” explain BBB policy (profiles cover a three‑year reporting period; older customer reviews fall off after three years) and note the business is not BBB‑accredited, but the snippets you supplied do not list a numeric count of complaints in the last 24 months [1] [2]. In short: the provided BBB pages document that complaints and reviews exist and describe reporting rules, but the exact number of complaints in the past 24 months is not present in the quoted material [1] [2].
2. Other public reporting shows multiple consumer complaints and scam allegations
Trustpilot and other consumer-review aggregators show several user complaints and warnings about Neurocept, with reviewers reporting problems such as purchase disputes and warnings to other consumers; those Trustpilot excerpts explicitly reference people notifying the BBB and filing disputes [3]. Scam-watch and consumer-advice sites also compile numerous consumer reports labeling Neurocept marketing as a scam, warning readers to contact banks and agencies if victimized [4] [6] [5]. These sources corroborate a pattern of complaints but do not quantify BBB complaints for the 24‑month window in your query [3] [4] [6] [5].
3. One-off consumer reports (Scam Tracker) confirm individual unresolved complaints
A BBB Scam Tracker entry you supplied recounts a specific consumer who ordered Neurocept on Sept. 2, 2025, attempted to cancel within 16 hours, and described receiving the product and poor customer service; this is an example of an individual complaint submitted to BBB’s scam tool but does not imply a total count for the 24‑month period [7]. The presence of such entries demonstrates the kinds of complaints consumers are submitting, but the snippet itself does not aggregate totals [7].
4. Context: why counts matter — and why raw counts can mislead
BBB profiles and journalists repeatedly caution that raw complaint counts lack context — company size, transaction volume, complaint types, and responses matter for interpretation [1] [2]. The BBB pages you provided emphasize that the nature of complaints and firm responses can be more informative than a headline number and that profiles typically span multiple years [1] [2]. That’s why simply quoting a number without context can misrepresent consumer risk.
5. Competing perspectives in the material you provided
Independent review sites and bloggers frame Neurocept variously as a questionable supplement promoted with deceptive ads and deepfakes [5] [4], while some review pages include positive testimonial-style claims of benefit [8]. Trustpilot and Scam Detector content lean toward consumer warnings and low trust scores, indicating significant skepticism and complaints [3] [6]. These sources disagree about legitimacy: some pieces call it a scam, others present promotional testimonials; the BBB snippets focus on formal complaint mechanisms and policies rather than adjudicating efficacy or intent [1] [2] [4] [5].
6. What I can and cannot conclude from the supplied sources
I can conclude the BBB profile and related scam-tracker entry exist, and multiple consumer-review and watchdog sites document complaints and suspect marketing tactics [1] [7] [3] [4] [5]. I cannot state a specific numeric total of BBB complaints in the last 24 months because the provided BBB snippets and the other sources do not give that figure [1] [2] [7]. For a definitive complaint count you would need to view the live BBB profile page[9] or request BBB records directly, which are not included in the documents you supplied [1] [2].
7. Practical next steps if you need the precise BBB complaint count
Recommendation: open the Neurocept BBB business profile[9] on the BBB website and look for the “Complaints” section and its timeframe filters, or contact BBB customer service for a confirmation of complaints logged in the last 24 months. The snippets indicate the BBB interface and reporting windows, but the full live profile will display counts and complaint details not captured in your supplied excerpts [1] [2].
Limitations: This analysis relies only on the sources you provided; those sources document complaints and suspicious marketing but do not contain a specific numeric total of BBB complaints in the past 24 months [1] [7] [3] [2] [4] [6] [5].