What ratings and overall score does Neurocept have on BBB and Trustpilot as of 2025?
Executive summary
Neurocept’s profiles show sharply mixed signals in 2025: consumer review sites and third‑party watchdogs surface many complaints and scam reports, while promotional and some review sites present positive ratings (examples: Trustpilot shows 2.3/5 in a snapshot; BBB entries list the company as “Not BBB Accredited” and include multiple complaints) [1] [2] [3]. Available sources do not provide a single consolidated “overall score” combining BBB and Trustpilot for 2025; individual pages must be read directly for the latest numeric rating and complaint history [2] [1].
1. What the BBB pages say — not accredited and multiple complaint/scam entries
The Better Business Bureau business profile[4] for Neurocept (and closely named variants) list the company as Not BBB Accredited and direct readers to ratings, reviews, and complaints on their site [2] [5]. The BBB’s Scam Tracker contains consumer reports alleging problematic charges, difficulty canceling, unfulfilled refunds, and deceptive online ads tied to Neurocept purchases [3] [6]. Several Scam Tracker entries describe customers receiving unexpected charges, being unable to get refunds, or reporting misleading advertising and AI‑style deceptive sales presentations [3] [6] [7]. These BBB pages document complaints but do not present a single combined “overall score” in the way consumer aggregators do; they emphasize complaint narratives and scam reports [2] [3].
2. What Trustpilot shows — low user rating and negative reviews
A Trustpilot listing captured in the provided results reports Neurocept with an overall rating of 2.3 out of 5 and labels it “Poor,” citing multiple user reviews complaining of misleading ingredients, unfulfilled promises, and credit card disputes [1]. Individual Trustpilot reviews referenced in the results include accusations that Neurocept’s ingredients differ from those advertised and reports of customers pursuing chargebacks and notifying the BBB [1]. Trustpilot therefore reflects a predominantly negative consumer‑review snapshot in these search results [1].
3. Promotional and review sites that present positive angles
Several promotional items and third‑party reviews frame Neurocept more favorably: for example, content on Nuvectra Medical and newswire/press items claim Neurocept is “highly rated,” supports focus and memory, or markets it as evidence‑based and science‑aligned [8] [9] [10]. These pages read like marketing or reputational rehabilitation content and make strong positive claims about user benefits [8] [9] [10]. Those positive portrayals coexist with the consumer complaints on BBB and Trustpilot, demonstrating conflicting narratives in the public record [8] [1] [3].
4. Independent watchdog and investigative reporting — scam warnings and fake endorsements
Multiple independent posts and watchdog‑style writeups accuse Neurocept marketing of deceptive tactics: fake “honey recipe” claims, fabricated endorsements (deepfaked or falsely attributed to public figures like Dr. Sanjay Gupta), and aggressive ad tactics that mimic trustworthy sources [11] [12]. MalwareTips and Ibisik articles explicitly warn that ads use Trustpilot‑style trust cues and “money‑back” guarantees to appear legitimate while many reviews may be fabricated or paid, and they urge consumer caution [12] [11]. These pieces underscore a pattern of red flags seen in the BBB Scam Tracker complaints [3] [12].
5. Why you see conflicting scores and how to interpret them
Different sites use different methodologies: Trustpilot is a consumer‑generated star rating system that in this dataset records 2.3/5 and multiple negative first‑hand reviews [1]. The BBB focuses on accreditation status, complaint records and scam reports rather than a single aggregated star score; its pages list Neurocept as Not BBB Accredited and include numerous consumer complaints and Scam Tracker entries describing billing, refunds, and deceptive ad issues [2] [3] [6]. Promotional reviews and PR pieces naturally emphasize positive experiences and may not reflect independent verification [8] [9]. This mix yields the divergent public picture found in the sources [1] [2] [8].
6. Practical guidance and reporting limitations
If you need a precise number “as of 2025” for a given date, consult the direct Trustpilot and BBB URLs because ratings and complaint tallies can change rapidly; the sources here provide snapshots but not a single consolidated 2025 “overall score” across both platforms [1] [2]. Available sources do not mention a company response that resolves the pattern of complaints, and they document both promotional claims and consumer warnings — indicating readers should treat promotional claims skeptically and weigh independent complaints heavily [8] [3] [12].