Are there verified customer reviews or complaints about Neurocept on BBB or Trustpilot?

1. What the Better Business Bureau records actually show

The BBB has at least one business profile for Neurocept (and a closely named variant) and flags a D+ grade tied to failure to respond to at least one complaint, which indicates a formal complaint was filed against the business on file with the BBB ^[1]. Separately, BBB’s Scam Tracker contains a user entry saying someone bought six bottles of Neurocept on social media for $217 and reported it as a scam—this is a consumer-submitted incident report, not an agency judgment, but it is published in BBB records ^[2].

2. Trustpilot and other consumer-review pages: negative reviews present

Trustpilot hosts a Neurocept page with multiple user contributions that are strongly negative: reviewers allege deceptive marketing, false FDA-approval claims, incorrect ingredient lists, unreachable phone numbers, and calls to file consumer-protection complaints—these are individual consumer posts on Trustpilot rather than independent verified findings ^[3]. Trustpilot shows at least six contributors on that page and quotes detailed complaints about product claims and customer service ^[3].

3. How to read these entries — verified vs. unverified content

BBB business profiles and Scam Tracker entries are collections of third‑party submissions; BBB explicitly states it does not independently verify every assertion and that profile content can change, so a D+ grade and published complaints indicate consumer grievance but are not the same as a regulatory finding ^[1]. Trustpilot reviews are user-generated and reflect individual experiences; they document dissatisfaction and allegations (for example, claims Neurocept is “not an FDA‑approved medication”), but Trustpilot itself is not a regulatory body and these remain consumer statements ^[3].

4. Broader reporting and allegations of scam tactics

Independent coverage and consumer-protection focused sites characterize Neurocept’s marketing as using deceptive tactics—articles and blogs cite fake endorsements, deepfake videos, honey‑recipe ads, and urgent emotional appeals targeting seniors; these sources conclude the marketing pattern resembles known scam approaches ^{[4] [5]}. Some outlets place Neurocept alongside other supplement marketers previously targeted by regulators for deceptive claims ^[6]. Available sources do not claim a single authoritative agency verdict that Neurocept is illegal, but they document multiple warnings and consumer reports ^{[6] [5] [4]}.

5. Conflicting or promotional materials in the public record

By contrast, press-style promotional pieces and some product review sites present positive user testimonials and promotional copy suggesting benefits and clinical inspiration for Neurocept; these appear in paid or PR-distributed content and should be weighed against consumer complaints and watchdog posts ^{[7] [8] [9]}. The presence of promotional press releases does not negate the BBB complaints or Trustpilot reviews; it does show competing narratives in the public record ^{[7] [8]}.

6. What’s not covered or verified in the sources you provided

Available sources do not mention any formal enforcement action specifically against the Neurocept brand name by the FTC or FDA in the records you shared—though the FTC has taken action historically against similar supplement marketers with comparable tactics ^[6]. Available sources do not provide laboratory test results, chain‑of‑custody proof of product contents, or a regulator’s definitive ruling on Neurocept’s claims in the documents supplied.

7. Practical next steps for consumers considering complaints or refunds

If you purchased Neurocept and suspect fraud, the BBB and Scam Tracker show peers reporting purchases and non‑delivery or deceptive marketing; the community guidance collected in these reports recommends contacting your bank or card issuer to dispute charges and filing complaints with consumer-protection agencies ^{[2] [5]}. For reputational context, corroborate user complaints (BBB/Trustpilot) against any formal notices from regulators or state attorneys general before drawing legal conclusions ^{[1] [3] [2]}.

Summary judgment: public records you supplied document multiple consumer complaints about Neurocept on BBB pages and Trustpilot and flag marketing practices many watchdog sites call deceptive; these are consumer reports and watchdog analyses rather than a single authoritative legal finding, and promotional press pieces present an opposing narrative ^{[1] [2] [3] [4] [7]}.