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What common complaints do customers report about Neurocept on Trustpilot or other review sites?
Executive summary
Customer complaints about Neurocept on Trustpilot and other review sites cluster around claims of deceptive marketing (including deepfake endorsements), misleading product ingredients/labels, difficult or nonresponsive customer support, delivery or ordering problems, and warnings from scam‑checker sites; Trustpilot and BBB reports specifically note allegations of AI‑generated videos, fake testimonials, and unreturned complaints [1] [2] [3] [4]. Coverage is uneven: some outlets present positive user testimonials or promotional material, while consumer‑protection pages and security analysts flag the brand as suspicious [5] [6] [7] [8].
1. Allegations of fake ads and deepfakes: “They used trusted faces — but not really”
Multiple consumer‑facing writeups and review pages accuse Neurocept marketing of using fabricated ads and hijacked public figures to sell the product, with explicit claims that video spots were AI‑generated and that endorsements from people like Dr. Sanjay Gupta were false; investigators and reviewers label those tactics “deepfake” style scams [1] [9] [2]. These pieces present this as the central complaint driving distrust among reviewers who say the commercials exploit hope about dementia and memory loss [9].
2. Product content and labeling complaints: “Ingredients don’t match the ad”
At least one Trustpilot reviewer and related writeups assert that the pills’ ingredient list differed from what ads promised — for example, ads spotlighted exotic ingredients like blue tea blossom and Himalayan honey while reviewers say caffeine and other unexpected items appeared on the label — raising concerns about hidden stimulants or allergens [1]. Consumer posts and some “complaints and feedback” roundups echo worries that marketing copy and the actual product do not align [10] [11].
3. Ordering, delivery and post‑purchase problems: “Texted from scam numbers; orders not found”
Reports collected by BBB’s Scam Tracker and security blogs say customers experienced confusing post‑purchase communication — such as receiving texts flagged by phones as “scam” numbers after buying multiple bottles — and difficulty locating an authentic vendor or getting reliable delivery information [3] [8]. Scam‑tracker entries also record purchases made through social media ads where buyers later said they could not verify the site or product authenticity [12].
4. Customer service and complaint responses: “BBB shows failures to respond”
The Better Business Bureau profile for Neurocept records at least one complaint the business failed to respond to and notes a file opened on October 12, 2025; that record is presented as a concrete example of unresolved customer disputes and slow or absent remediation [4]. Malware tips and scam‑investigative posts likewise recommend contacting banks and consumer protection agencies when customers suspect fraud, implying recurring customer‑service breakdowns [2].
5. External security and “trust score” warnings: “Low trust scores and suspicious domains”
Security analysts and scam‑checkers assigned low trust scores to Neurocept‑related domains: Scam Detector assigns a low trust score and labels the site high‑risk/controversial, and Gridinsoft’s scan flags the site pattern as typical of problematic e‑commerce (social promotion, data collection, delivery issues) and gives a 1/100 trust rating [7] [8]. Such flags are repeated in blog posts urging customers to dispute charges and report experiences to authorities [2].
6. Positive testimonials and promotional coverage: “Conflicting portrayals exist”
At the same time, several articles and promotional pieces present positive user experiences and encourage purchases exclusively via the official site, with one consumer‑facing piece and commercial wire posts framing Neurocept as a science‑backed supplement and showcasing satisfied user stories [5] [6] [13]. This creates a clear split in available reporting: marketing materials and some review pages promote benefits, while watchdogs and complaint trackers highlight consumer‑protection issues [10] [14].
7. What the reporting does not settle and how readers should proceed
Available sources do not provide a verified, independent laboratory analysis of product contents or an adjudicated legal finding that Neurocept is an established criminal fraud operation; reporting is a mix of promotional content, user complaints, scam‑tracker reports, and security analyses that sometimes repeat the same anecdotal incidents [1] [2] [7]. Given that split, practical next steps reported across consumer‑advice pieces include checking domain WHOIS/trust scores, contacting banks for charge disputes if purchases seem fraudulent, and filing complaints with consumer protection agencies or the BBB [7] [2] [3].
Sources cited above include Trustpilot complaints and excerpts [1], investigative and blog coverage alleging fake ads [9] [2], BBB and Scam Tracker entries describing specific consumer reports [3] [12], scam‑detector and security‑scanner analyses of the website [7] [8], and both promotional/user‑testimonial pages and consumer‑report overviews that present countervailing positive claims [10] [5] [6] [13].