What is Lipomax's official refund and exchange policy and where is it published?
Executive summary
Lipomax’s own marketing pages claim a clear money‑back guarantee — multiple official-ish websites advertise 60‑day, 90‑day or “iron‑clad” money‑back guarantees and state that customers can return opened or sealed product for a full refund (examples: en-lipomax.us claims a 60‑day full refund and accepts opened returns [1]; lipomax.org and other official sites claim a 60‑day 100% money‑back guarantee [2]; lipomax-en.com advertises a 90‑day risk‑free guarantee [3]). Independent complaint sites and consumer reports say customers often cannot get refunds: BBB and multiple complaint forums document failed refund requests, broken emails, unresponsive customer service and recurring charges [4] [5] [6] [7].
1. What Lipomax’s official pages say — straightforward guarantees
Lipomax’s product websites publish explicit refund promises: one official site says “Complete Money‑Back Assurance” and a “full 60‑day money‑back guarantee” and even states returns of opened or sealed product will receive a full refund [1]. Another Lipomax site promises an “iron‑clad 60‑day 100% money‑back guarantee” and instructs customers to write in for a refund [2]. A third sales site advertises a “90‑Day Risk‑Free Money‑Back Guarantee” and invites customers to request a full refund within the stated period [3]. These pages are where the company publishes its refund and exchange terms in its own words [1] [2] [3].
2. Where the policy is published — sales pages and site policy links
The refund/exchange promises appear directly on product landing and sales pages and are linked in site navigation alongside Privacy/Terms pages [1] [2] [3]. Customers seeking the “official” policy will find the language on those main websites rather than on independent retailer pages; at least two different Lipomax domains present near‑identical money‑back claims, indicating the policy is published on the brand’s own websites [1] [2].
3. Consumer reports and complaints contradict the published policy
Independent reporting and consumer complaint trackers describe a different lived experience: BBB Scam Tracker, malwaretips and multiple JustAnswer threads record numerous customers who could not secure refunds, could not reach support emails (returned undeliverable), encountered requests for RMA forms, recurring charges, and delayed or missing refunds [4] [5] [6] [7]. These sources document patterns of broken contact channels and alleged failure to honor the guarantees advertised on the sites [4] [5] [7].
4. The gap between promise and practice — possible explanations and red flags
Available reporting shows a consistent gap: the marketing promise (60–90 day full refunds, opened‑product returns accepted) exists on company pages, yet complaint databases show customers unable to use those policies because support emails bounce, refund forms are required, or refunds are delayed or not issued [1] [2] [4] [5] [6]. That pattern is a red flag commonly associated with problematic direct‑response supplement sellers and third‑party subscription schemes [7] [4].
5. What to do if you need a refund — practical steps shown in reporting
Advice in the reporting recommends documenting everything: retain order confirmations and tracking, use trackable return shipments, save copies of page screenshots showing the guarantee, and dispute charges through your card issuer if the company is unresponsive (JustAnswer and BBB threads advise these steps and recommend contacting consumer protection agencies) [8] [9] [6]. Complaint threads specifically advise verifying USPS tracking for returns and preserving proof of shipment to support disputes [6].
6. Limitations of the available sources and unanswered questions
Available sources do not include a single centralized, government‑filed refund policy or a regulator’s ruling on Lipomax; they are a mix of company marketing pages and consumer complaint forums [1] [2] [3] [4] [5]. There is no verifiable copy of a formal returns procedure from a third‑party regulator in the provided results, and the precise steps Lipomax requires for processing refunds (RMA process, email addresses, timing) vary across reports and are inconsistently documented [5] [6].
7. Bottom line — published promise vs. reported reality
Lipomax’s websites publish 60–90 day, 100% money‑back guarantees and state refunds are available even for opened product [1] [2] [3]. Multiple consumer complaint sources, however, document an inability to obtain refunds because of non‑functional contact channels, broken forms, and alleged recurring charges [4] [5] [7] [6]. Readers must weigh the explicit promises on the brand’s sales pages against pervasive consumer reports of enforcement failure when deciding how much trust to place in those published policies [1] [2] [3] [4] [5].