Which Community Action Program (CAP) agencies serve my ZIP code for Mass Save income verification and weatherization services?
Executive summary
The specific Community Action Program (CAP) agency that handles Mass Save income verification and no‑cost weatherization depends on the resident’s ZIP code; without a ZIP code, a precise agency cannot be identified from available public sources [1] [2]. The fastest ways to get an exact match are to enter the ZIP code on MassSave.com or call the centralized Mass Save line — both of which point callers to the appropriate local CAP sponsor who administers income‑eligible services [1] [3] [4].
1. How the system routes residents: enter ZIP or call Mass Save
Mass Save’s online tools and program pages are designed to route residents to the correct Sponsor and local CAP agency by ZIP code: the website repeatedly instructs users to “enter your zip code to identify contact information for your Mass Save Sponsor” and to “enter your zip code below to find your options to participate” for income‑eligible offers and enhanced incentives [1] [5] [2]. Mass Save also publishes that callers can reach a centralized number — 866‑537‑7267 — for eligibility and referral to the local CAP that performs income verification and schedules weatherization services [3] [4].
2. What CAP agencies actually do for Mass Save income‑eligible customers
Community Action Program agencies advise applicants on the documents needed to verify income eligibility, and they work with Mass Save Sponsors to provide no‑cost home energy assessments and weatherization upgrades such as air sealing and insulation for qualifying households [3] [6]. Mass Save’s Income‑Eligible program materials and sponsor partners explicitly describe CAPs as the local administrators who connect households to fuel assistance, home assessments, and energy conservation services [2] [7].
3. Where to find a CAP list if a ZIP lookup isn’t possible online
If entering a ZIP on MassSave.com is not an immediate option, the Commonwealth maintains a contact list of Community Action Agencies on Mass.gov that names agencies, phone numbers, websites, and the cities/towns each agency serves — for example, Community Action Programs Inter‑City (CAPIC) is listed with its service area including Chelsea, Revere, and Winthrop [8]. The Massachusetts Association for Community Action (MASSCAP) also publishes an index of the 23 CAPs with local contact information and program descriptions, which can be used to match a town or ZIP to an agency [9] [10].
4. Limitations and data caveats to be aware of
Mass Save’s own municipal impact study warns that zip‑code‑level reporting excludes some areas with small customer counts and that about 9% of incentives couldn’t be mapped to ZIPs, meaning web tools and published mappings are generally reliable but can omit small or unusual service arrangements; direct contact with Mass Save or the CAP is therefore recommended for edge cases [11]. Also, municipal utilities may be outside Mass Save and require direct contact with those utilities rather than a Mass Save Sponsor [5].
5. Practical next steps to identify the CAP for any given ZIP
To identify the CAP agency that will perform income verification and weatherization for a particular ZIP, enter the ZIP on MassSave.com’s Sponsor/Eligibility tool or call 1‑866‑537‑7267; Mass Save will route to the Sponsor and local CAP, or alternately consult the Mass.gov Community Action Agencies contact page or the MASSCAP agency directory to match towns to agencies [1] [3] [8] [9]. For residents of the Cape and islands, Cape Light Compact has separate contact rules and a dedicated phone number noted on Mass Save pages, so callers in that geography should follow the region‑specific instructions [4].