Fact check: What are the common complaints against New Era Protect?

1. Summary of the results

Based on the available analyses, there appears to be significant confusion regarding the identity of "New Era Protect" as a specific entity. The sources reveal several distinct but potentially related companies:

• ERA Protect (possibly related to New Era Protect) faces common complaints including app functionality issues, glitches, and connectivity problems, with some customers experiencing order fulfillment and product quality issues ^[1]
• New Era Life Insurance Companies experienced a major data breach affecting 335,506 individuals, exposing sensitive information including names, birth dates, insurance ID numbers, Social Security numbers, and protected health information ^{[2] [3] [4]}
• The data breach also impacted New Era Enterprises Inc, affecting policyholders, independent agents, and employees with compromised personal and medical data ^[5]

2. Missing context/alternative viewpoints

The original question lacks crucial context about which specific "New Era Protect" entity is being referenced. The analyses reveal:

• Multiple companies with similar names operate in different sectors - insurance, retail, and potentially technology/app-based services
• The data breach incidents represent a significant complaint category that wasn't anticipated in the original question, affecting hundreds of thousands of individuals
• ERA Protect maintains a 3.9/5 rating on Trustpilot, suggesting that despite complaints, many customers have positive experiences ^[1]
• The scope of data compromised in the insurance company breach was extensive, including medical treatment details and Social Security numbers, which could lead to identity theft concerns ^{[5] [4]}

3. Potential misinformation/bias in the original statement

The original question assumes the existence of a single, clearly identifiable entity called "New Era Protect" without acknowledging that:

• Multiple companies with similar names exist in different industries
• The question may be conflating separate business entities with distinct complaint profiles
• No direct source specifically addresses complaints against an entity called exactly "New Era Protect"
• The question fails to specify which industry or service type is being referenced, leading to potentially misleading responses that mix complaints from different business sectors

The lack of specificity in the original question could result in misattributed complaints and confusion about which company's issues are being discussed.