How can I contact ICE Human Resources by phone and what are their operating hours?
Executive summary
ICE’s Office of Human Capital (OHC) and its Human Resources Operations Center (HROC) are the units responsible for HR services for ICE employees; ICE lists OHC information on its site and notes the HROC is located in Dallas, Texas [1]. Public-facing ICE contact pages list several general phone lines (including hotlines such as 1‑866‑633‑1182 and VOICE 1‑855‑488‑6423) and mailing addresses for ICE OHC, but the sources do not provide a single, specific HR phone number with published operating hours for HROC [2] [1].
1. What ICE’s HR offices are and where they sit in the agency
ICE identifies its human resources function as the Office of Human Capital (OHC), which “provides strategic programs, client services and workforce relations support to ICE employees” and provides oversight to managers on HR policy and practices [1]. The same material notes the Office of Human Resources Operations Center (HROC) is located in Dallas, Texas, indicating a centralized operations component for HR work [1].
2. What phone numbers ICE publicly lists that could route HR inquiries
ICE’s general contact pages include several phone numbers for different purposes: the VOICE toll‑free hotline (1‑855‑48‑VOICE / 1‑855‑488‑6423) and another central phone number listed as [3] 633‑1182 on the ICE contact page [2]. Those numbers are presented on ICE’s public contact page but are not explicitly labeled as direct HR/HROC lines in the available snippets [2].
3. What the sources say — and do not say — about a dedicated HR phone line and hours
The official OHC page describes the role and location of HROC but does not publish, in the excerpts provided, a dedicated HROC phone number or operating hours [1]. ICE’s contact page lists general ICE phone lines and a mailing address for the Office of Human Capital but the provided results do not include a clear statement of HROC’s telephone hours of operation [2]. Therefore, available sources do not mention a single, official HR phone number with published operating hours for ICE HROC.
4. Practical steps to reach HR based on available information
Given the available information, callers seeking human resources assistance should: (a) try the ICE central phone listed on the contact page—[3] 633‑1182—which may route inquiries or provide the correct HR/HROC number [2]; (b) use the mailing address for ICE Office of Human Capital shown on the contact page if you prefer written correspondence [2]; and (c) consult the Office of Human Capital pages for additional resource links or unit names to reference when asking an operator [1]. The OHC resource pages also discuss onboarding and HR processes that new employees experience, which suggests HR staff will reach out by phone/email during onboarding [4].
5. Alternative channels and escalations
ICE’s public contact infrastructure includes specialized hotlines (for victims, for reporting tips, and for detention questions) that have dedicated numbers and published functions—e.g., VOICE 1‑855‑488‑6423 and other hotlines on contact pages [2] [5]. If a direct HR phone line is not available through the central numbers, consider asking the central contact to transfer you to OHC/HROC or request an email contact; the contact page also lists FOIA and other email addresses in its snippets [2].
6. Limitations, caveats and potential agendas in the sources
ICE’s own pages provide organizational descriptions and some contact numbers but the snippets supplied here omit an explicit HR phone number and operating hours for OHC/HROC [1] [2]. Third‑party aggregators in the search results (rocketreach or unofficial mirror sites) appear in the set but do not replace official ICE communications and may contain unverified details [6] [7]. Use the official ice.gov pages as the authoritative route for contact info and be cautious about relying on third‑party contact directories.
7. Next steps I recommend
If you need immediate HR assistance: call the ICE contact number (866‑633‑1182) and ask to be routed to the Office of Human Capital/HROC [2]. If you require documented correspondence or cannot reach someone by phone, send mail to the Office of Human Capital address shown on ICE’s contact page and follow up by calling the central line [2]. If these steps fail, return to the ICE OHC page and the broader contact/field office listings on ice.gov for additional or updated phone and field office contacts [1] [8].
(Reporting based only on the supplied search results. The provided sources do not publish a clearly labeled HROC phone number or its operating hours in the excerpts available here.)