Phone number of Illinois Secretary of State, motor vehicles department, in Springfield

1. What the official Secretary of State sources list: a statewide helpline

The Illinois Secretary of State’s official site repeatedly directs motorists to call 800-252-8980 for driver’s license, ID and vehicle registration questions—this toll-free number appears on the "New to Illinois Driving" page and is reflected across the official ilsos.gov domain’s customer-facing guidance ^{[1] [2]}. This number functions as the official statewide contact point for motor vehicle inquiries inside Illinois, and the official site also offers contact forms and department-specific portals for more complex matters ^{[5] [6]}.

2. Springfield facility phone — official data vs. third-party listings

The facility finder on the Secretary of State site provides detailed pages for individual Springfield locations (including the Springfield Flagship Center and other Springfield facilities), but the snippets provided here do not include an explicit local telephone number on those official facility pages ^{[4] [7]}. By contrast, a third-party business listing (Yelp) shows a Springfield DMV phone number, 782-7044, tied to the 2701 S Dirksen Parkway location and listing standard weekday hours ^[3]. That local number may be accurate for in-person branch scheduling, but it should be treated as a third-party capture rather than a definitive official posting given the absence of that exact line in the supplied official snippets ^{[4] [7]}.

3. Conflicting or additional phone numbers reported elsewhere

Some non-official aggregators and consumer complaint sites report other numbers—examples include 1-888-261-7864 listed on a consumer forum and directories—which these sources present as helplines for vehicle issues ^[8]. Such numbers occasionally reflect legacy lines, third-party call centers, or misattributed contact points; they are not corroborated by the official ilsos.gov pages provided here and should therefore be considered unverified unless confirmed directly on the Secretary of State’s official contact page ^{[5] [2] [8]}.

4. How to reconcile and act on these phone listings

Given the evidence, the authoritative first step for motor vehicle or driver-service questions in Springfield is to use the official statewide customer service number, 800-252-8980, which is published on Secretary of State pages addressing driving and registration issues ^{[1] [2]}. For matters tied to a specific Springfield facility—appointments, road tests, or in-person transactions—the 782-7044 number shown in a public directory may be used but should be cross-checked through the Secretary of State’s facility finder or by calling the statewide helpline if confirmation is required ^{[3] [4]}. The official site also provides online contact forms and facility detail pages that can verify local branch hours and services ^{[5] [6]}.

5. Limits of the reporting and implicit agendas in sources

The official ilsos.gov pages are the authoritative source for phone/contact guidance, but the snippets supplied here omit local branch phone numbers even as a facility finder exists—this limitation in the provided reporting requires reliance on third-party directories for branch-level phone details ^{[5] [4] [7]}. Third-party sites like Yelp and complaint forums may prioritize user-submitted information or commercial listings that can be outdated or inconsistent; their content can serve as a practical lead but carries an implicit agenda of traffic and reviews rather than authoritative government publication ^{[3] [8]}. Where sources disagree, the official statewide number (800-252-8980) should be treated as the definitive entry point for motor vehicle matters in Illinois ^{[1] [2]}.