Has Neurocept responded to BBB complaints and what resolutions were recorded each year since 2020?
Executive summary
BBB profiles and scam‑tracker entries show multiple consumer complaints about Neurocept (including claims of misleading advertising, unwanted texts, and charge disputes) but the Better Business Bureau pages in the provided results do not show a clear, year‑by‑year log of company responses or formal resolutions since 2020 (available sources do not mention a year‑by‑year breakdown of BBB responses or resolutions) [1] [2]. Independent review sites and consumer reports collected in 2025 document continuing complaints and accusations of deceptive marketing and deepfake endorsements, while federal enforcement actions referenced in reporting name similarly styled products but do not map directly onto the Neurocept brand in the BBB entries [3] [4] [5].
1. What the BBB pages actually show — complaints exist, but annual responses/resolutions are not listed
The BBB business profiles linked in the results list Neurocept (and a variant “Neuerocept”) as not BBB accredited and host consumer complaints and reviews, but those profile snippets do not present a clear timeline of company replies or formal resolutions by year since 2020; the BBB pages warn that complaint context matters and that third parties post content, but the scraped results here do not include a year‑by‑year response/resolution summary to answer your original question directly [1] [6].
2. Specific consumer reports cited by the BBB Scam Tracker — examples of complaints
Scam Tracker entries show concrete consumer narratives: one report describes buying six bottles after a social‑media ad and receiving texts flagged as scam numbers after purchase; another notes a $217 charge for six bottles purchased on social media (these are user reports captured in BBB’s scam tracker) [2] [7]. These entries document grievances but the provided snippets do not show whether Neurocept replied through the BBB’s system or whether complaints were closed with a particular remedy.
3. Independent review platforms document widespread consumer distrust and disputes
Trustpilot and other review excerpts show multiple consumers advising others not to buy, reporting credit‑card disputes and having filed BBB complaints — reviewers allege fake endorsements and AI‑generated videos used in marketing [3]. These consumer narratives corroborate the pattern of complaints but do not substitute for an official BBB resolution log with yearly tallies or company responses.
4. Regulatory precedent and similarly named cases — context but not a direct match
A 2022 FTC press release referenced marketers of supplements with names like “Neurocet” as settling allegations of deceptive marketing directed at older Americans [4]. That FTC action illustrates regulators’ scrutiny of direct‑to‑consumer pill marketing and fake endorsements. However, available sources do not state that the FTC action is about the exact Neurocept entity shown on the BBB pages; the linkage is contextually relevant but not explicitly confirmed in the provided reporting [4].
5. Later 2025 investigative and consumer reporting — intensified accusations
Recent 2025 articles and blog investigations collected in the search results accuse Neurocept campaigns of using deepfakes of well‑known journalists and celebrities to sell a “honey recipe” or pills that allegedly cure cognitive decline; these pieces present a narrative of deceptive creative tactics and repeat consumer complaints gathered into an online dossier [5] [8] [9]. Those sources strengthen the pattern of consumer alarm but do not appear to contain a formal record of BBB dispute resolutions by year.
6. Where the public record is thin — what the sources do not provide
Available sources do not mention an explicit table or listing of BBB complaint responses and formal resolutions for Neurocept broken down by year from 2020–2025; they do not present a verified count of company responses, refunds issued, or complaints closed by year on the BBB pages provided (available sources do not mention a year‑by‑year resolution record) [1] [6].
7. How to get the year‑by‑year answers you asked for
To produce the precise year‑by‑year account you requested, you need direct access to full BBB complaint records for the Neurocept profile (the BBB site allows filtering by complaint date and shows company responses on each complaint page). The snippets provided here don’t include those complaint pages or their dates/resolution status; consult the BBB complaint history for the Neurocept and Neuerocept profiles directly and export or manually tally complaints and company responses by year [1] [6].
Limitations and competing viewpoints: the sources show abundant consumer complaints and investigative claims that marketing was deceptive (Trustpilot, investigative blogs), while the BBB profile entries in the provided results are limited in detail and do not by themselves confirm how Neurocept responded each year. The FTC action cited applies to similarly named supplement marketers and illustrates regulatory attention to this sector but does not, in the documents supplied here, definitively resolve whether the Neurocept BBB profile was the subject of that enforcement action [3] [4] [5].