Are there BBB ratings and complaint histories for Neurocept?
Executive summary
BBB records show at least two Better Business Bureau business profiles for entities named Neurocept/Neuerocept in Aurora, Colorado; both are listed as not BBB Accredited and have complaint records and scam reports on BBB Scam Tracker (see business profiles and Scam Tracker entries) [1] [2] [3] [4]. Independent review sites show mixed-to-negative consumer sentiment — Trustpilot scores the brand poorly and multiple scam-style reports appear on BBB’s Scam Tracker — while promotional outlets publish favorable reviews and the maker’s site touts positive feedback [5] [3] [6] [7] [8] [9] [10].
1. BBB listings exist — two similarly named profiles, both “Not BBB Accredited”
The BBB has at least two separate business profiles that appear to reference this operation: “Neurocept” (category: Vitamins and Supplements) and “Neuerocept” (Ecommerce), both based in Aurora, CO, and both explicitly marked “Not BBB Accredited” [1] [2]. Those profiles function as public-facing records where consumers can view a BBB rating, complaints and other business details [1] [2].
2. Consumer complaints and scam reports are on the BBB platform
BBB’s Scam Tracker contains at least two user-submitted reports tied to purchases of Neurocept-branded pills, including narratives of being persuaded by social-media presentations, receiving unwanted texts after purchase, and claims of deceptive marketing; one Scam Tracker item is dated October 23, 2025 and another report describes a September 1, 2025 purchase of six bottles for $217 [3] [4]. These entries represent consumer allegations submitted to BBB, not regulatory findings [3] [4].
3. Review sites show mixed to negative consumer sentiment
Trustpilot lists Neurocept with a low aggregate rating (reported as “Poor” and 2.2/5 in the search summary), and several user reviews allege deceptive advertising, mismatched ingredients, billing disputes and advise others not to order [5]. Other third‑party review or affiliate sites include glowing, promotional-style writeups claiming Neurocept is “highly rated” or “best” in its category [8] [6] [7] [11]. These conflicting signals mean consumers see both positive marketing/affiliate content and negative firsthand complaints online [5] [8] [6].
4. Manufacturer and press releases promote positive evidence but are not consumer-protection verdicts
Company and press materials — including a Neurocept official site and a Globe Newswire/Yahoo Finance-style release — position the product as evidence‑based, with the maker noting mostly positive reviews while acknowledging some user impatience for results [10] [9]. These sources are promotional; they do not replace independent regulatory findings or verified third‑party safety/efficacy approvals [10] [9].
5. Historical regulatory context: similar-named supplements have drawn FTC action (context, not necessarily same company)
Federal Trade Commission actions in previous years targeted other supplement sellers (e.g., NeuroPlus, Neurocet, and related marketers) for deceptive claims directed at older consumers; those past cases show the industry pattern of enforcement where marketers were alleged to make unsubstantiated health claims and faced refunds or injunctions [12] [13] [14]. Available sources do not state the FTC has taken action specifically against the current Neurocept entity in the BBB and Scam Tracker records [12] [13] [14] [1] [3].
6. What the BBB records and Scam Tracker entries actually mean for consumers
BBB business profiles and Scam Tracker posts document consumer complaints and reports; they do not equate to a regulatory or legal ruling. The presence of multiple complaint/scam entries [3] [4] plus low Trustpilot ratings [5] suggests a pattern of consumer dissatisfaction reported publicly. Simultaneously, promotional coverage and the company’s own site emphasize positive reviews, underscoring a split between marketing messaging and some consumers’ experiences [8] [6] [10].
7. Practical takeaways and next steps for readers
If you’re researching Neurocept, consult the BBB business pages for details and complaint histories [1] [2], review Scam Tracker narratives for patterns [3] [4], check independent review platforms like Trustpilot for user scores [5], and treat promotional press/affiliate articles as marketing [6] [7] [9]. Available sources do not mention any final regulatory enforcement (e.g., FTC orders) against the exact Neurocept entries on BBB; if you’ve had a transaction or suspect deception, file complaints with BBB, your payment provider, and, if appropriate, the FTC [3] [12].
Limitations: this account relies solely on the provided documents and links; available sources do not mention other investigations, court rulings, or company responses beyond what is cited here [1] [3] [5] [10].