Can users report perceived bias on MSN and where to submit it?

1. The claim: “You can report bias on MSN” — What the company says and where to click

MSN’s own help content and support FAQs state that users may submit concerns, including perceived bias, through a built-in feedback tool accessible via a button at the bottom right of most pages or via the settings cog on the homepage; Microsoft asserts that every message is routed to editorial and product teams for review and that users should include page URLs and details ^[1]. This formal guidance represents the company’s official channel for issue reporting and personalization options such as hiding specific sources or adjusting one’s feed and ad privacy settings, which Microsoft presents as ways to address content concerns without broader editorial action ^[1]. The presence of this instruction across Microsoft documentation and recent FAQs indicates the feedback pathway exists, and the company frames it as the primary avenue for user submissions about content and perceived bias ^[1].

2. What users and community specialists report about using those channels

Community threads and Microsoft Q&A responses from 2022–2025 show users were routinely directed to the same feedback link or gear icon when complaining about bias or comment moderation; moderators and support specialists have reiterated that feedback should be submitted through those UI elements ^{[4] [2]}. However, multiple posters documented that feedback often seemed to receive no reply or resulted in no visible change, and some reported broken or non-functional feedback buttons at times, raising doubts about practical responsiveness ^{[3] [4]}. These firsthand accounts do not negate the existence of the channel, but they do indicate a frequent user perception of ineffectiveness and intermittent functionality problems, which have been consistent themes across years of community complaints ^{[3] [4]}.

3. Evidence of widespread user dissatisfaction and moderation disputes

Independent review aggregations and customer complaint pages collected through 2025 show a steady stream of users alleging liberal or left-leaning slants, censorship of conservative viewpoints, and inconsistent comment moderation, with reviewers describing deleted comments or bans and criticizing the community guidelines and appeals process as vague ^{[6] [5]}. These review collections reflect a broader pattern of distrust among parts of the user base; some individuals find MSN neutral, but many post that the site’s moderation and editorial selection feel biased to them ^{[6] [7]}. The pattern across consumer review sites and support forums is notable for its persistence over multiple years rather than being a single incident, suggesting systemic dissatisfaction among some segments of MSN’s audience ^{[6] [7]}.

4. Gaps between policy and practice: responsiveness, moderation, and appeals

The gap between Microsoft’s stated feedback process and users’ experiences centers on responsiveness and transparency: official guidance emphasizes sending detailed reports, but users report inconsistent replies and opaque enforcement or appeals processes that make it hard to track resolutions ^{[1] [8]}. Microsoft’s emphasis on editorial and product review does not appear, in publicly available community threads, to translate reliably into user-facing communications or visible corrections, prompting repeated user recommendations to contact broader consumer review platforms or escalate via other Microsoft support routes when feedback feels ignored ^{[3] [8]}. The recurring nature of complaints about moderation algorithms and disabled comments further underscores that the issue is partly about how feedback is handled rather than whether a reporting tool exists ^{[4] [8]}.

5. Practical takeaways: how to report and what to expect

To report perceived bias, use the Feedback button in the lower-right corner of any MSN page or the settings/gear icon on the homepage and include the exact URL, the brand or product, and a clear description; this is the channel Microsoft directs users to and says it forwards to editorial/product teams ^{[1] [2]}. Expect that you may not receive a personalized reply; community reports indicate responses are often limited or absent and that appeals for comment moderation can be slow or unclear, so document submissions and consider parallel steps such as submitting reviews on consumer platforms or using Microsoft’s broader support channels if needed ^{[3] [6]}. The presence of the reporting tools is established, but their effectiveness and transparency remain contested in user experiences and independent reviews ^{[1] [3] [6]}.