Has Neurocept responded publicly to complaints filed on BBB or Trustpilot?

1. What the complaint records say — consumer platforms show grievances and alleged non‑responses

Trustpilot contains multiple negative reviews describing failed orders, disputed charges and customers saying Neurocept did not answer listed phone numbers ^[3]. The Better Business Bureau business profiles for two similarly named listings flag “Failure to respond to 1 complaint^[4] filed against business” and show recent file-open dates in late 2025, indicating at least some complaints were filed and that the BBB record marks the business as not having answered that complaint ^{[1] [2]}. The BBB Scam Tracker entries include consumer reports describing social‑media ads, purchases and suspicious follow‑up texts after buying Neurocept ^{[5] [6]}.

2. No documented corporate statement to these complaint pages in the provided reporting

None of the supplied sources include an explicit Neurocept statement or a documented Trustpilot/BBB response from the company addressing those customer complaints. The BBB entries explicitly state “Failure to respond to 1 complaint^[4] filed against business,” which in the BBB’s own presentation means the business did not post a reply to that complaint in the BBB record ^{[1] [2]}. Therefore, based on the materials supplied, there is no cited evidence of a public rebuttal on those complaint pages (available sources do not mention a company reply).

3. Independent reporting and watchdog posts frame the marketing as problematic

Investigative and consumer‑advice posts cited in the dataset characterize Neurocept marketing as using misleading deepfake endorsements and scam‑style ads — for example, Ibisik, MalwareTips and other reviews argue the product’s ads exploit trusted figures and emotional narratives and flag red flags common to deceptive supplements ^{[7] [8]}. Those pieces do not document company responses to consumer complaints; instead they focus on the ads and complaints themselves ^{[7] [8]}.

4. Two voices in coverage — promotional press releases vs. consumer complaints

At the same time, Neurocept promotional content appears in press‑release style items that present the product as a legitimate brain‑support supplement and tout science‑forward messaging ^{[9] [10] [11]}. These promotional releases are not the same as a response to specific Trustpilot or BBB complaints and the promotional items do not appear in the provided sources to address individual consumer allegations such as disputed charges, unresponsive phone numbers, or scam‑style advertising ^{[9] [10] [11]}.

5. What the BBB labels and Trustpilot reviews imply about corporate engagement

The BBB profiles’ explicit language “Failure to respond to 1 complaint^[4] filed against business” is a formal indicator used by BBB to report that the business did not enter a reply into that complaint record ^{[1] [2]}. Trustpilot user comments included accusations that phone numbers did not answer and that reviewers had contacted the BBB — those Trustpilot comments present consumers’ experiences but do not show a business‑posted rebuttal on that platform in the provided capture ^[3].

6. Limitations and caveats in available material

The sources given are a snapshot of public pages and commentary; they do not necessarily capture every corporate statement (for instance, a company might respond privately to customers, post on its own website, or file responses after the captures used here). Because “no reply” is documented in these specific sources, the correct conclusion is that the provided materials show no public reply on the cited BBB/Trustpilot complaint pages — not that Neurocept has never responded anywhere else (available sources do not mention private or alternate responses).

7. What to watch next — how to verify and next steps for consumers

To confirm whether Neurocept later replied publicly, check the live BBB business profile pages noted above and the Neurocept Trustpilot listing for any new “company response” labels or updated entries ^{[1] [3]}. Consumers with unresolved issues should document order numbers, contact payment providers for disputes, and consider filing or updating complaints with the BBB or their state consumer protection agency; the BBB Scam Tracker and consumer reviews linked here demonstrate patterns complainants report ^{[5] [6]}.