How can users request deletion or access to their KYC and age verification data on OnlyFans?
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Executive summary
OnlyFans’ published privacy policy and transparency centre instruct users to submit data requests through an in‑account ticket or by emailing [email protected], and they name a Data Protection Officer and an EU representative for privacy queries (OnlyFans privacy page) [1]. Third‑party identity vendors such as Ondato perform age/KYC checks for OnlyFans; Ondato says its systems are GDPR‑compliant and that reusable or third‑party data retention practices vary, so deletion/access requests may involve both OnlyFans and the verifier [2] [3] [4].
1. How OnlyFans says you can ask for your data — the official route
OnlyFans’ privacy policy directs users to submit a ticket through their account or to email [email protected] for questions, requests and concerns about how the company processes personal data; it also names a Data Protection Officer and an EU Representative for formal contact (OnlyFans privacy policy) [1]. That is the clearest, platform‑level path they publish for data access or deletion requests.
2. Expect at least one extra step: third‑party verifiers hold some KYC data
OnlyFans uses third‑party identity providers (Ondato is a named partner) to run age and identity verification. Ondato’s materials state they carry out KYC/age checks and claim GDPR compliance, which implies those external vendors may separately retain copies of identity documents, biometric captures or “face recognition data” depending on local law and consent [2] [3]. In practice that means a user’s deletion/access request may need to be routed both to OnlyFans and to the verifier.
3. Face recognition and biometric retention — what the policy admits
OnlyFans’ policy explicitly acknowledges that where third‑party providers retain Face Recognition Data for later authentication, users can request withdrawal of consent and deletion of that retained biometric template by contacting [email protected]; withdrawing consent may require re‑submitting ID in future authentications (OnlyFans privacy policy) [1]. That is a specific channel and a narrow, documented example of how to ask for deletion of biometric KYC artifacts.
4. The GDPR angle and EU representative — leverage for Europeans
OnlyFans lists an EU Representative (DAPR sp. z o.o.) alongside its DPO contact in the privacy policy [1]. For EU data subjects this naming is significant: it provides an additional address for formal GDPR rights (access, erasure/“right to be forgotten”, portability) and a named organisation to contact if OnlyFans’ internal complaint route does not resolve the request [1].
5. Transparency reports show users do ask — but outcomes not public
OnlyFans’ transparency reporting shows hundreds or thousands of user requests for personal data in recent periods, indicating these channels are being used (Statista summary of OnlyFans transparency reports) [5]. Available sources do not provide comprehensive public data on how often deletion requests succeed or how verifiers respond to those requests on users’ behalf.
6. Practical steps — how to make a deletion or access request based on published info
Start inside your OnlyFans account and file a privacy ticket; if you cannot access the account use the privacy email listed in the policy ([email protected]) and copy the EU Representative or DPO details where relevant [1]. Explicitly state whether you seek access, erasure, or withdrawal of biometric consent and ask them to confirm any third‑party vendors who hold your KYC/age data and how to contact them [1] [2] [3]. The policy offers a direct email for withdrawing consent to retained Face Recognition Data [1]. Available sources do not mention a single unified form or a separate “KYC deletion” portal beyond these contacts.
7. Competing viewpoints and limitations in the record
OnlyFans and its partners present the verification systems as GDPR‑compliant and necessary for safety and payments (Ondato claims compliance and fast, secure verification) [2] [3]. Consumer‑facing guides and VPN vendors highlight privacy worries and advise caution; some articles argue that verification is intrusive but necessary for legal compliance [6] [7]. Ofcom fines and reporting about age‑verification accuracy (covered in other sources in this dataset) signal regulators scrutinise these systems, but available sources do not detail the typical timelines, success rates or refusal reasons for erasure/access requests on OnlyFans or its vendors [2] [3].
8. What to expect if you escalate
If an initial request through the account or privacy email yields no satisfactory reply, EU users can approach the listed EU Representative or their national data protection authority; Ondato’s publications and case studies emphasise GDPR obligations and may be referenced in an escalation [1] [2] [3]. Available sources do not reproduce OnlyFans’ internal response templates or typical processing timeframes, so expect variable outcomes and prepare to document correspondences.
Bottom line: use the in‑account ticket or [email protected] first, explicitly request deletion/access and cite biometric withdrawal if relevant, and be prepared to notify or contact the external verifier (Ondato or other vendors) and, for EU residents, the named EU Representative if you need to escalate the claim [1] [2] [3].