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Fact check: Is ChatGPT really collecting user information without their permission?

Checked on August 18, 2025

1. Summary of the results

Based on the analyses, ChatGPT does collect user information, but the question of "without permission" is more nuanced than a simple yes or no. OpenAI collects user data including prompts, conversations, and account details, which is used for training its Large Language Model [1]. However, users can opt-out of data training and OpenAI provides tools for users to control their data [1] [2].

OpenAI has faced significant regulatory challenges regarding data collection practices. Italy banned ChatGPT due to privacy concerns, with the Italian data-protection authority stating there was no legal basis for the mass collection and storage of personal data for training algorithms [3]. The Italian watchdog gave OpenAI 20 days to address these concerns under penalty of a €20 million fine or up to 4% of annual revenues [3].

Security vulnerabilities present additional risks for unauthorized data collection. ChatGPT faces threats like "Man-in-the-Prompt" attacks that allow attackers to inject prompts and steal data without requiring special permissions [4]. The platform is also vulnerable to prompt injection attacks, data poisoning, model inversion attacks, and privacy breaches [5].

2. Missing context/alternative viewpoints

The original question lacks several critical pieces of context:

  • OpenAI's active legal resistance to data retention demands: OpenAI is currently fighting a court order from The New York Times that would require them to retain all user data indefinitely, which OpenAI considers an overreach that conflicts with their privacy commitments [2].
  • Past incidents of inadvertent data exposure: There was a previous incident where ChatGPT's feature inadvertently allowed private user chats to appear in Google search results, though OpenAI removed the feature and worked to regain user trust [6].
  • GDPR compliance challenges: ChatGPT's compliance with GDPR regulations is particularly challenging regarding the "right to be forgotten" [1].
  • Competitive dynamics: OpenAI has accused Chinese rival DeepSeek of inappropriately using OpenAI's data, highlighting broader industry concerns about data protection and competitive intelligence [7].

Who benefits from different narratives:

  • Privacy advocates and competitors benefit from emphasizing unauthorized data collection concerns, as this can drive regulatory action and market share shifts
  • OpenAI and similar AI companies benefit from framing data collection as consensual and necessary for service improvement
  • Regulatory bodies benefit from positioning themselves as protectors of user privacy, potentially expanding their authority

3. Potential misinformation/bias in the original statement

The original question contains an implicit assumption of wrongdoing by using the phrase "really collecting user information without their permission," which presupposes that unauthorized collection is definitively occurring. This framing is potentially misleading because:

  • OpenAI does collect user data, but with disclosed terms of service and opt-out mechanisms available [1] [2]
  • The company is actively fighting legal demands that would force broader data retention [2]
  • Regulatory concerns exist but are being addressed through legal and technical measures

The question fails to acknowledge the complexity of modern data privacy, where collection often occurs with technical consent but may not meet users' expectations or regulatory standards. It also omits the distinction between intentional data collection policies and security vulnerabilities that could lead to unauthorized access [4] [5].

Want to dive deeper?
What type of user data does ChatGPT collect during conversations?
How does ChatGPT use user information for training its AI models?
Are there any reported instances of ChatGPT misusing user data?
Can users opt-out of data collection when interacting with ChatGPT?
How does ChatGPT's data collection policy compare to other AI chatbots?