How long does Discord take to respond to data access, correction, or erasure requests in 2025?
Executive summary
Discord’s public reporting shows an average time to resolve data access requests of 4.5 days for 2024, based on its Data Request Reporting Metrics (Discord’s own figure) [1]. Discord’s Help Center pages for requesting a data package and for processing describe the request flow and link email delivery of download links but do not provide a separate, explicit 2025 statutory deadline or changed timeline beyond those metrics [2] [3].
1. What Discord officially reports about timing
Discord’s Data Request Reporting Metrics page states that in 2024 the company received 967,370 access requests, completed 908,475 of them, left 58,895 incomplete for common verification reasons, and reports an average time to resolution of 4.5 days [1]. Discord’s “Requesting a Copy of your Data” help article explains the operational step that matters to users: the download link is sent to the email address linked to the account at the time of request, and a request can be canceled if the account is disabled or deleted before the link is delivered [2]. The company’s “Your Discord Data Package” article describes what is included in the package but does not alter the published average processing time [3].
2. How that average should be interpreted
The 4.5‑day figure is an average for completed access requests in 2024; Discord notes many requests are “incomplete” because of failed verification, bad emails, or cross‑year processing [1]. That means individual users can experience much faster delivery (immediate automated receipts and an emailed download link) or significantly longer waits if verification problems arise — the metric does not guarantee a maximum wait time for every request [1] [2].
3. User experience and community reports: quicker or much slower
Community discussion on Discord’s support forums shows wide variation in response times for support tickets: some users report waits of 24–72 hours or two weeks depending on issue and volume [4] [5]. Forum posts also describe cases where support took “3 days” or longer, or where users felt replies were slow or automated [6] [5]. These community reports are about general support/ticket responses rather than the company’s published data‑request metric, and they illustrate that real‑world experience can differ from averages [6] [4] [5].
4. Gaps in available reporting for 2025
Available sources do not mention a specific 2025 average or changed statutory timeline beyond the 2024 metric; the Help Center article was updated in February 2025 with procedural details but does not replace the company’s 2024 reporting figure [1] [2]. If you are asking “in 2025 how long should I expect,” the only firm, published number in these sources is the 2024 average of 4.5 days and procedural notes about email delivery [1] [2].
5. Practical advice for users seeking access, correction, or erasure
Follow Discord’s documented process: request a Data Package via User Settings and ensure the email on your account is valid because the download link is sent to that email; disabling or deleting your account before link delivery cancels the request [2]. Be prepared for verification steps that can make requests “incomplete” and extend the time beyond the 4.5‑day average [1]. For urgent account‑security issues, community threads suggest response times vary widely and may be slower than the published average for routine data access [6] [4].
6. Competing perspectives and takeaways
Discord’s corporate metric communicates a reasonably quick average turnaround (4.5 days) and large‑scale handling (967,370 requests in 2024), which presents the company as efficient on aggregate [1]. Community forum posts paint a different picture for support/ticket responsiveness, with many users experiencing multi‑day to multi‑week waits for help — underscoring that support tickets and data package requests operate on different tracks and can produce different user experiences [6] [4] [5]. Readers should treat the 4.5‑day average as a reliable aggregate statistic from Discord but expect variance: faster for straightforward, well‑verified requests; slower if verification fails or if a request becomes “incomplete” [1] [2].
Limitations: these conclusions use only Discord’s 2024 metrics and Help Center content plus community forum reports provided in the sources; no independent 2025 external audits, regulator decisions, or updated 2025 averages are included in the available reporting [1] [2] [3].