Do plusnet keep copy's of what devices connected to my router
Executive summary
Plusnet customers can view an event log on their own Hub by logging into the router’s local admin interface, and that log records device-level events such as connections and some system messages; community reporting indicates those built‑in logs are often limited and do not expose full browsing history or comprehensive per‑device URL lists [1] [2] [3]. There is no clear, public evidence in the provided documentation that Plusnet centrally archives a customer‑level record of every device that ever connected to a subscriber’s router beyond the router’s own event log and the information the customer can retrieve from their hub manager [2] [3] [4].
1. How customers can see which devices are connected: local router logs and hub manager
Plusnet’s support pages and community threads consistently point users to the router’s local web interface (commonly at 192.168.1.254) where the Hub Manager exposes an Event Log and connection information that lets an owner see activity generated by the device itself (including connect/disconnect messages and certain troubleshooting entries) [1] [2] [5]. Guides for Hub One and Hub Two explicitly show the admin path and mention the event log in the helpdesk material, indicating the primary source of device‑level information is the router under the customer’s control [2] [6].
2. Limits of those logs: locked‑down hubs and sparse browsing details
Multiple Plusnet community posts from users and product staff warn that modern Plusnet Hubs are deliberately locked down and that the event log’s scope is limited—users report fewer details than older routers and inability to extract URL histories or rich per‑device CSV exports from stock firmware [3] [4]. A Plusnet product team response noted that while DNS requests would in theory pass through a local DNS server and could be parsed, that is not a turnkey feature for ordinary users and may require separate hardware or DIY tools to capture and analyze [7].
3. What Plusnet might have centrally — visible evidence and gaps in public documentation
Plusnet’s official help content references the Hub’s event log and presents it as the place to see recorded events; the public support material does not make explicit claims that Plusnet centrally retains a long‑term list of devices that have connected to each customer’s hub beyond what is necessary for provisioning, diagnostics, or as surfaced in support interactions [2]. Community threads asking whether the ISP logs browsing history or device lists show users getting advice about using separate routers with richer logging or sending logs by email from third‑party kit, which implies that the hosted Plusnet hubs do not offer extensive centralized logging to customers by default [8] [3].
4. Practical takeaway for privacy and proof: assume local logs only unless support says otherwise
Given the available public sources, the defensible position is that the primary copy of events about which devices connected to a specific Plusnet router lives on that router’s event log accessible via the Hub Manager; customers who need more detailed or retained records should either replace the hub with their own router that supports syslog/export or capture DNS/traffic logs using additional hardware or services, because stock Plusnet hubs are described as limited and locked down [3] [8] [7]. The community evidence does not establish a published Plusnet policy of routinely keeping centralized, long‑term device connection lists for each customer in a user‑accessible archive [2] [3].
5. Alternative explanations and where reporting is thin
Community posts and help pages leave open what Plusnet retains for operational support or lawful requests; the public documentation emphasizes the local event log but does not answer definitively whether Plusnet stores backend connection metadata for short periods for network diagnostics or carries historical device‑association records in billing/support systems—those operational retention practices are not documented in the provided sources, so conclusions cannot be drawn from these materials alone [2] [9].