How can users request deletion or a copy of their Discord data and what is the typical response timeline?
Executive summary
Discord users can request a downloadable Data Package from their user settings or ask for account deletion through account controls, with support contact options for edge cases; the company states a legal maximum processing window of up to 30 days but publicly reported metrics show much faster average resolution times (about 2.9 days in 2025) while support-ticket replies often arrive within 24–48 hours (Discord Help Center; Data Request Reporting Metrics) [1][2][3].
1. How to request a copy of your Discord data — the straightforward path
A complete Data Package is requested from Account Settings: open Settings → Data & Privacy → Request all of my data, and Discord will assemble a ZIP of JSON files that includes messages, current servers, activity and other account records; the download link will be emailed to the address tied to the account when the request was submitted [4][1].
2. How to request account deletion or cancel a data request — the essential mechanics and consequences
Account deletion or disabling is performed via account settings, but it is important to know that disabling or deleting an account before the data download link is delivered will cancel the data request, so users needing records must wait for the package first or contact privacy@discord.com for help if they’ve lost access [4][1].
3. What happens after submission — verification, delivery, and when the link goes to email
After a request is filed Discord may need to verify ownership and will send the download link to the email address on file at the time of the request; changing the account email afterward does not change where the link goes, and users are required to wait for a current request to complete before submitting another, which avoids duplicate or conflicting exports [1].
4. Typical timelines — stated maximums, reported averages, and support response windows
Discord’s Help Center explicitly states the data request process can take up to 30 days to complete, and community guidance reiterates “up to a month” as a rule of thumb, but Discord’s 2025 public reporting of access requests shows an average time to resolution of roughly 2.9 days with over 1.3 million received and 1.346 million completed that year—evidence that real-world processing is commonly far faster than the 30-day maximum [1][5][2]. For customer-support inquiries about account problems or tickets, community pages and Discord’s guidance suggest typical initial responses arrive within 24–48 hours, though complex cases (account recovery, security) can take longer [3][6].
5. Why timelines vary — verification, scale, and technical complexity
Variability in timing stems from verification failures (invalid email, inability to prove ownership), cases rolling into the next calendar year, and sheer scale: Discord handles petabytes of data and a massive volume of access requests, so bulk processing, verification checks and systems design choices can stretch some requests toward the stated 30-day window even while most are completed sooner [2][7].
6. Practical tips and caveats — reduce delays and protect the request
To avoid delays, ensure the account has a verified email before requesting data, check spam folders for the download link, don’t change or delete the account until the link is received, and if access issues arise or the request fails, contact privacy@discord.com as Discord directs for exceptional recovery help [1][4].
Conclusion
The formal answer: request a Data Package from Settings → Data & Privacy and the download link will be emailed to the address on file; account deletion will abort an outstanding request; Discord allows up to 30 days to fulfill requests but its 2025 metrics indicate most requests resolve in a matter of days and support typically acknowledges tickets within 24–48 hours—still, verification failures and scale can push specific cases to the full 30-day window [4][1][2][3].