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Index/Topics/Microsoft Support Case Opening

Microsoft Support Case Opening

The process of opening a support case for a Microsoft account via the Contact Us portal.

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Jan 22, 2026

What steps should I take if I receive no response after replying to a Microsoft support email?

When a reply to a support email goes unanswered, the practical next steps are to verify the message’s legitimacy, use Microsoft’s official contact channels to open or escalate a ticket, and troublesho...

Jan 19, 2026

How do I open a support case for a Microsoft account using the Contact Us portal?

Opening a support case for a Microsoft account via the Contact Us portal starts by signing into Microsoft’s support site and selecting the Contact Support or Get Help path appropriate to the account t...