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Index/Topics/Subscription Cancellations

Subscription Cancellations

Complaints related to subscription cancellations and proof of cancellation.

Fact-Checks

2 results
Jan 30, 2026

If I paid you $25 yesterday when will I stop getting info about “use for free”. Is it because I need to be signed in when I use you?

A should stop promotional language like “use for free” as soon as the merchant’s billing system marks the account as paid and the user’s session reflects that state, but that change is often gated by ...

Jan 9, 2026

What specific chargeback reason codes do Visa and Mastercard use for recurring supplement subscriptions and their filing windows?

Visa and Mastercard use distinct, named reason codes for disputes that allege a subscriber was charged after cancelling a recurring subscription: Visa’s recurring‑billing code is 13.2 (formerly 41) wh...